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A
Alexei_Humeniy
Participant
July 1, 2013
Question

Illustrator CC and CS6 doesn't start in Windows 8.1 Preview

  • July 1, 2013
  • 18 replies
  • 52885 views

When I attemp to run Illustrator on my machine running Windows 8.1 preview I see this error message (In spanish because both my system and software language are in spanish):

Error

Esta aplicación no es compatible con el idioma del sistema operativo actual. Abra el Panel de control "Opciones regionales y de idioma" en el menú Inicio de Windows.

This application is not compatible with the curren operating system language. Open Region and settings in Control panel on Windows Start menu.

I tried switching to Spanish (Spain), Spanish (United Stated), English (United States) and back to Spanish (Chile) with no results.

This topic has been closed for replies.

18 replies

eik
eik
Participant
April 1, 2015

Same problem with Turkish version, cs6 illustrator does not start at windows 8.1

L
laloperess
Participant
February 6, 2014

yo tengo el mismo problema en win 8.1 adicional a esto me aparecen ventanas de errores de open gl, 6092 gpumanager 2, 0::42

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
February 6, 2014

Hi,

Will it be possible for you to join the connect room:  https://my.adobeconnect.com/rbhunwal ?

I want to have a look at the issue.

My apologies, I don't know Spanish.

Thanks & Regards,

Raghuveer

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
November 18, 2013

In the latest update of  Adobe Illustrator CC, released about an hour ago, this bug has been fixed. For more details on this update, kindly refer to:

http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-1-release-notes.html

Thanks & Regards,

Raghuveer

invitro01
invitro01
Participating Frequently
October 24, 2013

Same problem here. Windows 8.0 with a fresh install, illustrator CC not working. Fortunatelly I had a full backup to restore. What's your problema Adobe? you have near 9.000 employees, and your software and bugs are going from bad to worse!!

Hope you fire the responsable of this incredible problem! and please hire just responsable people!

Design4Life
Design4Life
Participating Frequently
October 24, 2013

Totally agree with the previous comment, it's amazing that the rest of the suite works perfectly and Illustrator and After Effects only experiencing this stupid problem. Please a solution Now!!

C
Conisus
Participating Frequently
October 25, 2013

I have yet to see a patch?

M
Makinable
Participant
October 22, 2013

Same problem here. One question: how to download the English verion of Adobe CC??? Thanks.

Posdata: we are in trouble because WE NEED give the artworks to customers. We paid for a software with years of good reputation. Adobe is the standard in the industry. But this issue is... frustating for us.

We hope Adobe solve this soon.

amxyz
Community Manager
amxyzCommunity Manager
Community Manager
October 22, 2013

Hi ZityMap,

Here's how to install the English version of Illustrator CC

http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html

  1. In the Creative Cloud app for desktop, click the gear icon on the upper right hand side and then choose Preferences.
  2. In the Preferences dialog box, click Apps.
  3. From the App Language list, select 'English (North America)' or 'English (International)'
  4. Go back to the App tab, reinstall Illustrator CC

Let me know if you run into any issues.

M
Makinable
Participant
October 23, 2013

Thanks. Adobe illustrator (English version) works. One question: how to know when Adobe fix the panish version issue? Any Newsletter will be sent? Thanks!

C
Conisus
Participating Frequently
October 22, 2013

Same with the english version. I have windows 8.1 and CS6 Illustrator crashes. Uninstalled and put CC still crashes.

amxyz
Community Manager
amxyzCommunity Manager
Community Manager
October 22, 2013

Are you running the Spanish version of Win 8.1, Conisus?

Have you tried resetting preferences (http://adobe.ly/Ty949V), disable any third party plug-ins and/or launch the software in a new user account with admin rights? http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html#main_Common_solutions

If the basic troubleshooting steps don't work, would you mind to gather a copy of the crash log, paste it into http://pastebin.com and share the url? You should be able to locate the log by launching the Event viewer and search for the application crash logs of Illustrator.exe. Thanks!


C
Conisus
Participating Frequently
October 23, 2013

Have error code 1 now.

Updated to 8.1. Illustrator loaded fine. Only when I inserted a jpg/png into the file and tried to save the progam closed.

I uninstalled Illustrator CS6 and downloaded the trial version on CC, same error, just closed the program.

amxyz
Community Manager
amxyzCommunity Manager
Community Manager
October 22, 2013

Hi everyone,

First of all, our apologies for the inconveniences. Our team is aware of the incompatibility issue of Spanish WIN 8.1 RTM with Spanish Adobe Illustrator CC & CS6. We are currently working with Microsoft to investigate the issue and will be providing a fix as soon as possible.

Meanwhile, for workarounds: http://helpx.adobe.com/illustrator/kb/illustrator-does-not-start-windows-81.html

We'll let you guys know as soon as we have any updates.

Thanks,

Amy

SantiagoDiseño
SantiagoDiseño
Inspiring
October 21, 2013

I installed the Windows 8.1 upgrade on the weekend and can confirm the bug exists. The only way to keep working with Illustrator is installing the english version for now, while adobe take care of the issue.

I already filled a bug report to adobe, hope this problem gets resolved as soon as possible.

PLEASE ADOBE, FIX THIS ISSUE. Illustrator is our work tool to make a living!!!!!

AshutoshChaturvedi
Community Manager
AshutoshChaturvediCommunity Manager
Community Manager
October 19, 2013

English is definetly running wel on my computer. Is this a spanish only issue? is any non Spanish language build also seeing this issue?

L
Lee Garcia
Participating Frequently
October 21, 2013

Probably only happends with Spanish instalaton. Personally I only tryed with Spanish, Is the one I bought.

Please give us a solution!

L
Lee Garcia
Participating Frequently
October 21, 2013

I installed the english version(TRIAL) and it works, but...my license is for Spanish version!! why do I have to work with a trial version after paying(CS5 and CS6) license?

To Adobe: FYI in this post (http://forums.adobe.com/message/5772460#5772460) is reported that it also works in Italian.

Need a solution for Spanish Users

SantiagoDiseño
SantiagoDiseño
Inspiring
October 18, 2013

Glad I haven't installed the final version of Windows 8.1 on my work system running 8. I always wait some days before I install any important update If it comes with some bugs like this.

This is very serious and Adobe has to fix it very soon.

One question: Is this happening only on computers running Windows 8.1 X64 or it affects the 32 bit version too?

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