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Question

Illustrator cc lagging and extremely slow when save !

Forum|Forum|8 years ago
August 28, 2017
4 replies
8545 views

Good evening everyone

i have windows custom computer

have i7 5820k CPU, 64gig ram, ASUS GeForce GTX 1080 GPU , hard drive Kingston Digital HyperX Predator

but when i work with illustrator its really bad .. my old 2011 macbook pro is a way better !!

it's so laggy when work .. its freezing and not responding when saving .. take too long to save or open files

i tried 3 different the GPUs - nvidia m4000 - 8 gig vram / 2 nvidia 960 Sli / now asus gtx 1080

i setup windows10 / 8 / 7 a lot of times

i tried illustrator CC and CS6

still the same behaviour

even photoshop and indesign is not working as i expected when i build it ! but it works

my machine in other tasks like gaming, and 3d designing works fantastic

so please anyone have any idea ?

This topic has been closed for replies.

T

TahiaDesign

Known Participant

Same happens to me.

WIN 8 Pro
Intel Core i7
16 GB RAM
64bits

GeForce GTX 960
2TB

mikeg_kale

Inspiring

Feel free to start your own post.Once these get lengthy they are hard for us to read and to focus on you problem and gather information we need to help you.

Did you quit the Adobe Cloud and reset the OOBE?

What other system addition do you have installed from antivirus. Which browser do you use, did you reset your cookies?

T

takieAuthor

Participating Frequently

good evening

Im using asus geforce 1080

about GPU performance either its turned on or off same behaviour

Huge thanks

Srishti_Bali

Legend

Hi Ahmed,

Asus cards are not supported on Illustrator and may lead to performance issues on complex files.

Please refer: Adobe Illustrator system requirements

However, if it slows on all the file please try steps mentioned on the below-mentioned link.

Improve Illustrator performance on Windows

Regards

Srishti

T

takieAuthor

Participating Frequently

Hi Srishti

I used nvidia quadro m4000 - 8 gig vram thats a supported GPU

and still it was same behaviour

today i will install it again and see what will happen

Regards

Ahmed

Srishti_Bali

Legend

Hi There,

As per your query, you are experiencing slow performance on Illustrator while saving and opening files.

Please try to reset preferences to defaults by following below mentioned steps:

Close all Adobe applications.

Go to location C:\Users\sbali\AppData\Roaming\Adobe and delete Adobe Illustrator 21 Settings and Adobe Illustrator.

Also please mention, where are the files are being saved? On Network Drive or Local HDD?

Regards

Srishti

T

takieAuthor

Participating Frequently

Tanks srishtib8795206

the files saving in SSD hard drive

i will try it as soon as i get to my PC .. currently im out of town

i hope its helping..

thanks again

Mike_Gondek10189183

Community Expert

Saving and open files often means you OOBE is corrupt. Your software serialization is checked at that part and if the database is corrupted this can happen.

Scroll down to solution number 5. Make sure you quite the cloud app or this will not cleanse the OOBE properly.

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

that this is happening in CS6 though I do tho understand, so let us know if this happens with all files, or maybe just this file is corrupt or has a huge file size. You can do a sales as and turn off pdf compatible for a smaller file.

T

takieAuthor

Participating Frequently

Tanks mike

i will try it as soon as i get to my PC .. currently im out of town

i hope its helping

thanks again

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