Re: Pixel 10 Pro XL - Lr crashes when opening vide...

Srishti Bali · Sep 12, 2025

Hi @Moose204, Thanks for reporting this! To help us look into the crash, could you share a few more details: Which version of Lightroom Mobile are you using? Your Android OS version on the Pixel 10 Pro XL. The format/codec of the video file you’re trying to open (e.g., MP4, MOV, HEVC). Approximately how large are the video files that cause the crash? Does the crash happen with all videos or only certain ones? This info will help us test and figure out whether it’s a compatibility issue or a possible bug. Regards, Srishti

Srishti Bali · Sep 12, 2025

Hi @Shirsendu97 Thanks for sharing this. To help us troubleshoot further, could you provide a bit more information? Which iPadOS version are you running? The Photoshop / Fresco app version you have installed. A screenshot of your Brush Settings panel in the app. A screenshot of your Apple Pencil settings under iPad System Settings. These details will help us narrow down whether this is a settings issue or something app-specific. Regards, Srishti

Srishti Bali · Sep 12, 2025

Hi @ShootingPixelsAndy Thanks for reporting this! To help us better understand what’s happening, could you share a few more details: Which Lightroom version (and build number) are you using? What’s your operating system and version? Does this happen with all files or some specific ones? This will help us test on our end and help you accordingly. Regards, Srishti

Srishti Bali · ‎Sep 10, 2025

Hi @Karin27817495vpwn Sorry for the delayed response. I hope you've been able to recover your files. If not, you can try checking the Deleted folder on Lightroom.adobe.com if the files are still there, you should be able to restore them. If they're not, unfortunately, it may not be possible to recover them. Regards, Srishti

Srishti Bali · ‎Sep 08, 2025

Hi @rust-4811 Thanks for sharing these details and the steps you’ve already tried. To better understand what’s happening, could you please provide a screenshot or, if possible, a short video showing the issue in action? That would help us see exactly when the “forbidden” cursor appears and narrow down possible causes. Just to confirm—does this happen with every image you open or only with certain files? Regards, Srishti

Srishti Bali · ‎Sep 08, 2025

Hi @welk171 Sorry to hear you’re running into this issue, and thank you for sharing details about your setup. Could you please share a short video showing the error, along with a sample file if possible? Also, can you confirm whether this happens with all files or only specific ones? This information will help us reproduce the issue on our end and share the details with the Product team. Regards, Srishti

Srishti Bali · ‎Aug 28, 2025

Hi @rylan_3327 Welcome to Lightroom! It’s a powerful tool with a lot to explore. If you’re looking for specific tips or tricks (like editing, organizing, or exporting), let us know what you’d like to focus on and folks here can share more tailored suggestions. In the meantime, you might enjoy browsing these resources for inspiration and learning: Lightroom Academy Lightroom Learn & Support Regards, Srishti

Srishti Bali · ‎Aug 28, 2025

Hi @dennish53601447 Sorry to hear you’re running into trouble with Libraries. Could you please check if your files and assets are still available in your account here: Adobe Creative Cloud Libraries This will help confirm whether the content is intact in your library and just not syncing correctly with the apps. Please let us know what you find so we can guide you on the next steps. Regards, Srishti

Srishti Bali · ‎Aug 27, 2025

Hi @wobke362 I would like to know if the steps above helped resolve the issue, or do you still need assistance? If you found something that worked, it would be great if you could share it, as it may also help others facing the same problem. I look forward to your response. Regards, Srishti

Srishti Bali · ‎Aug 27, 2025

Hi @nova_4440 Sorry to hear Lightroom Mobile is crashing on your new phone. Thanks for already trying to reinstall and clear the cache. That’s a great first step. To help us dig deeper, could you please share a few details: How much RAM is available on your device? How much free storage space do you currently have on your Pixel 8 Pro? Does your device meet all the system requirements mentioned here? For the syncing issue, I’d also suggest trying on a different network (for example, a mobile hotspot) to rule out connection-related problems. Once we have these details, we’ll be able to guide you better. Regards, Srishti

Srishti Bali · ‎Aug 27, 2025

Hi @Jo Jacobs Sorry to hear you’re facing this issue. To help us better understand, could you please share a few details: Your system info (Photoshop > Help > System Info → copy/paste here) The destination folder you’re exporting to (is it on your system drive, external drive, or a network location?) Did this start happening after the recent update to 26.10.0, or were you seeing it before as well? You can also try resetting Photoshop preferences (sometimes this resolves unexpected behaviors). Please make sure to back up your preferences first before resetting. Steps are shared here: Back up and reset Photoshop preferences Looking forward to your response. Regards, Srishti

Srishti Bali · ‎Aug 27, 2025

Hi @wiaan_2281 Thanks for sharing your feedback! We’ll make sure to pass this suggestion on to the team. In the meantime, you can try upsampling your results using the steps shared here: Resample images in Photoshop Let us know if that helps improve the output. Regards, Srishti

Srishti Bali · ‎Aug 27, 2025

Hi @mikej4252593 Sorry to hear you’re running into this issue after updating. Could you please share your system info (you can copy-paste it from Lightroom: Help > System Info) and let us know if you see any error messages when it fails to open? I would also suggest trying the steps in this troubleshooting guide, which covers common crash or freeze issues: https://adobe.ly/3JCUDGq Let us know how it goes! Regards, Srishti

Srishti Bali · ‎Aug 26, 2025

Hi @C�line Grimault Sorry to hear you’re experiencing this issue. I’m hopeful that the suggestion by @dj_paige will help. If it doesn’t, could you please share a few details to help us understand the problem better: Your operating system and the version of Lightroom Classic you’re using. Whether this happens with all photos or only certain ones Where these files are saved (local drive, external drive, network location, etc.) Once we have this information, we’ll be in a better position to assist you. Regards, Srishti

Srishti Bali · ‎Aug 26, 2025

Hi @Gerritje Sorry to hear you’re experiencing this issue. To help us understand it better, could you please share: Your OS and the versions of Photoshop and Lightroom Classic you’re using Whether this happens with all files or just certain ones The type of files (JPEG, PNG, PSD, etc.) Once we have this information, we’ll be in a much better position to assist you! Regards, Srishti

Srishti Bali · ‎Aug 26, 2025

Hi @practical_parent0D4C I’m not entirely sure where the issue lies. In the meantime, please check out these resources on how rulers work in Photoshop: Adobe Help: Rulers in Photoshop Video tutorial on rulers If this doesn’t resolve your problem, could you share a bit more detail—such as a full screenshot and an example of how you’d like the ruler to appear? That will help us guide you better. Regards, Srishti

Srishti Bali · ‎Aug 26, 2025

Hi @JHimmen Apologies for this experience, and thank you for highlighting the issue. This is definitely not the kind of AI result we aim for in any of Adobe apps. We’ll share this with the team for review, and make improvements in upcoming releases. Regards, Srishti

Srishti Bali · ‎Aug 21, 2025

Hi @Nathan36203058k6nq Thanks for sharing the details. I hope the suggestions above were helpful. If not, we’ve recently released version 26.10—if you haven’t updated already, please update and let us know if that helps. Regards, Srishti

Srishti Bali · ‎Aug 21, 2025

Hi @Snootz I hope the issue is resolved. If it is, could you please share which steps worked for you? If not, kindly provide the details requested above so we can assist you further. Also, we’ve recently released version 26.10—if you haven’t updated already, please update to the latest version and let us know how it goes. Regards, Srishti

Srishti Bali · ‎Aug 21, 2025

Hi @steffeng17137218 Thank you for reaching out. Could you please confirm the total number of photos you are trying to upload? You may also refer to this help article for troubleshooting: Fix sync issues in Lightroom and let us know if it helps. If the issue persists, kindly check whether the upload works when attempted in smaller batches, and whether the same behavior occurs on a different network. Regards, Srishti

Srishti Bali · ‎Aug 20, 2025

Hi @デザインジーでは無い , Thank you for sharing this valuable feedback. I’ve moved the discussion to the Ideas section so it gains better visibility with the product team and other users who are interested can also upvote it—more votes increase the chances of it being considered for implementation. In the meantime, you can try the wonderful workaround suggested by @creative explorer. Regards, Srishti

Srishti Bali · ‎Aug 20, 2025

Hi @infinite_graphics, Thanks for sharing this request! Could you let us know whether you’re using Photoshop on iPhone or Android? This will help us share more accurate feedback with the team. Regards, Srishti

Srishti Bali · ‎Aug 19, 2025

We’re excited to announce the release of Photoshop v26.10, with new enhancements and bug fixes to elevate your creative workflow! Update the App Download the latest version and dive into the new Adobe Photoshop features. Adobe Photoshop 26.10 To update Photoshop 26.10, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating. Here’s what’s new in Photoshop 26.10: Enhancements to the Star Tool You can now create customizable star polygons directly on the canvas using the Star tool, located within the Shapes tool group in the Tools panel. This tool provides flexible controls for drawing and editing star shapes. Use the Contextual Task Bar to fine-tune styling options such as: Fill and Stroke colors Number of points Inner and outer radii Click here for more details. Bug Fixes in Photoshop 26.10: This release also includes several important fixes: Remove Tool with transparency throws "Can't use tool because of program error 32bebe.1113 Gradient "Tool Presets" are not working [Win] Copy/Paste for layer names suddenly stops working Gradient "Tool Presets" are not working Update now via the Creative Cloud desktop app to take advantage of these new tools and elevate your Photoshop experience! We’d love to hear from you! If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you! We’d love to see what you’ve created and hear about your experience or feedback! Click 'Reply' below. Click 'Follow' below to bookmark this post for easy reference. For other questions, feel free to start a new post in the community.

Srishti Bali · ‎Aug 19, 2025

Hi @Radoan A Sorry about the crashing. I understand how frustrating it could be. Could you provide a few more details so we can better understand what’s happening? For example: Which version of Photoshop you’re using? Version of macOS The type/size of file you’re working on? Are you getting any error as well? This info will help us narrow down whether it’s a known issue or something specific to your setup. Regards, Srishti

Srishti Bali · ‎Aug 19, 2025

Hi @Tomáš349377856fwq Thanks for reaching out. Information shared above by @creative explorer is absolutely correct. Hopefully, you’ve already found a resolution, but if not, please try these steps and let us know how it goes: Open Photoshop Web. Instead of importing into a template, create a new document (File > New). Set the canvas to match your photo size (4300x4300px). Place your high-resolution photo and export. Let us know if this helps. And if you’ve already fixed the issue, it would be great if you could share the steps you took — it may help others facing the same problem. Regards, Srishti

Srishti Bali · ‎Aug 19, 2025

Thanks for sharing these details. I’d recommend updating Photoshop to the latest version 26.9 and trying again. If the issue still occurs, please share a sample file with us where the problem can be reproduced — that will help us investigate further.

Srishti Bali · ‎Aug 19, 2025

Hi @RJS55, Sorry for the delayed response. Hopefully, the issue is resolved by now. If not, could you please share a few more details so we can investigate further? For example: Which version of Lightroom Classic and macOS you’re using Whether this happens with all images or only specific ones The file type and size you’re working with If the issue started after a recent update Few screenshots of the issue? This information will help us determine whether it’s a known behavior or something specific to your setup. Regards, Srishti

Srishti Bali · ‎Aug 14, 2025

Could you please confirm the file format you’re working with and the version of Lightroom you’re using?

Srishti Bali · ‎Aug 14, 2025

Hi @salvatorep31016834 Sorry to hear about this inconvenience. It seems Photoshop may be leaving behind temporary cache or scratch disk files instead of clearing them when you close files. Please try the steps in the link below and let us know if that resolves the issue: https://adobe.ly/4mLBjoU Regards, Srishti

Srishti Bali · ‎Aug 14, 2025

Hi @Marta Bezerra Thanks for reaching out. In new versions of Lightroom CC, the Denoise feature is in the Edit menu under Details. Let me know if you need any further assistance. Regards, Srishti

Srishti Bali

Srishti Bali

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