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KATELYN TAN K2948070403bn
Participant
May 23, 2023
Question

ILLUSTRATOR CRASH DUE TO MEMORY ISSUES

  • May 23, 2023
  • 2 replies
  • 298 views

I've tried everything yet my illustrator still doesnt allow me to use 3D effects due to memory issues. I've already tried many things that was suggested like resetting prefrences, update graphic card etc. 

 

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2 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
May 23, 2023

Hello @KATELYN TAN K2948070403bn,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

 

If the issue persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file you are having trouble with (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), as suggested by Monika so that we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 23, 2023

How much RAM is installed?

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