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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
63207 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

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Looking forward to hearing from you.

Anubhav

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suzi_5489

Participant

Hola,
illustrator lleva unos día, no me deja trabajar, el programa se cierra solo, cada vez que voy copiando o usando los shortcuts,, no puedo trabjar, el prigrama está actualizado a la última versión y sigue lo mismo, alguién tiene o tenía el mismo problema?
Gracias!

Abhishek Rao

Community Manager

Hi @suzi_5489,

Thanks for sharing the details. When you say you are on the latest version, could you confirm if you mean Illustrator 29.7.1? Also, please confirm your operating system and version. Is this issue happening with a particular file or with all files? When the application closes, do you see the Adobe crash reporter dialog box? If yes, please submit the crash report and share the email address you used while submitting, so I can check the logs. Reference: https://adobe.ly/3H8CxLP

Please check if your issue is similar to the one here: https://adobe.ly/46RxWYK. Looking forward to your confirmation on this.
In the meantime, please try the troubleshooting steps here: https://adobe.ly/45ajCta. If that doesn't help, test the issue in Safe Mode and in a new admin local user account as described in the links below.

Windows Safe Mode: https://adobe.ly/47qbE0l
macOS Safe Mode: https://adobe.ly/479ng8b
New user on Mac: https://adobe.ly/45p1z1a
New user on Windows: https://adobe.ly/47oYBfH

Let me know how it goes.

Abhishek

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suzi_5489

Participant

Hello Abhishek,

Thank you for you quick reply and your attention, I have done all the new updates with windows and adobe!
Illustrator someties closes without any error message and sometimes I have this message (I attached a screenshot)
I submit manytimes when I got the error message.
and here you have a screenshot about the last version of windows I have!
and yes I think I have a similar problem with Illustrator Crashes When Copying - Illustrator 29.... - Adobe Product Community - 15437593
Thank you agian for attention!!
let me know if you need more details!!

martink15467522

Inspiring

We started this problem on a few PCs in our department on friday. Today, the problem has gone away on some computers and appeared on others. In some cases, a restart has fixed the issue. We have not tried safe mode or disabling defender, because we cannot do that.

katarzynam62509421

Participant

Me and my team are having the exact same issue (OS Name Microsoft Windows 11 Enterprise). Trying to paste something inside illustrator or other programs (Figma, Power Point) crashes the program immiedietaly! Going back to previous version or disabling Microsoft Defender does'nt fix the problem!

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Yiannis Leontoudis

Participating Frequently

Temporary solution:

If you want to copy a graphic into the same file just use alt+drag
If you want to copy a graphic to another file, alt + drag to copy it and the drag it upon the new file's tab to instert it into the new file

.

I hope Adobe to fix it soon!!!

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ZSS-S

Participating Frequently

This definitely needs to be upvoted more for those who aren't aware of ALT+Drag and Dropping into other windows on Illustrator. It's new muscle memory you have to learn but its actually our only work-around right now.

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KatJot_13

Participating Frequently

This crashes mine as well tho

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Paul Vincent314431886qek

Participant

Temporary Fix: Change copy, paste and cut shorcut keys

Try other "ctrl + letter" to be able to use those functions

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Drewt...

Participating Frequently

Nice idea, but unfortunately doesn't work. I reassigned Ctrl+C to Ctrl+Alt+D, but it still fires off the same copy command which crashes Illustrator.

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Paul Vincent314431886qek

Participant

I added mine to Ctrl + N for Cut and Ctrl + M for copy and is currently working

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ViniciusUWA

Participant

My adobe was working fine last week. Then, today I cannot use the Copy or Ctrl+C option on opened projects, just on new ones. I cannot deactivate Defender as it is the university laptop nor initiliaze on safe mode. Another colleagues of my lab are facing the same issue. I let the computer run the Windows 10 update last weeked (maybe the issue?).
Adobe illustrator v.29.7.1
Windows 10 Enterprise version 22H2
OS build 19045.6093

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Balaje27342285inhp

Participant

Illustrator keeps crashing when I copy or cut any object in Windows 10. This was not happening till a couple of day ago. I tried updating the software - reinstalling it. Nothing works. Please help me with a solution.

creative explorer

Community Expert

@Balaje27342285inhp If it worked a day ago, what was done in the meantime? A plugin installed? Third Party fonts installed? Try temporarily disabling them or removing them to see if the problem goes away. By any chance did you do Adobe Illustrator update? Or, if you haven't, maybe you can try an Illustrator update? Or make sure your OS is fully updated, or if the problem started right after an update, you may need to look into uninstalling it temporarily? Essentially, it sounds so odd that it worked one day and then it didn't while copying any object!

If the above didn't work, or you could try this; sometimes a small corruption in the preference file can cause these kinds of strange issue. Adobe recommends the keyboard shortcut method as it physically deletes the preference file on your system. This is crucial when the file itself has become corrupted. The file is then recreated with a fresh, default state on the next launch. Close Illustrator and Re-launch Illustrator while using the Keyboard shortcut - by holding the Ctrl Alt Shift on Windows. A dialog box will appear asking if you want to delete your preferences. Click Yes.

This will restore Illustrator to its factory default settings. While you'll have to re-customize your workspace and settings, it often fixes these weird crash that you just experienced

m

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Balaje27342285inhp

Participant

I did not update the illustrator, or install any plug-ins. I opened it today and it just crashes everytime I copy or cut. I tried updating the software today and the same crash occurs.

I will try deleting preferences but I dont think the files are corrupted becase it happens even when I opened a new template - blank file - and created a text box and tried copying .

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JZ000

Participant

Guys, use Alt+drag to copy befor it is solved!

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KYASARA

Participant

Man you've literally saved my day today, thank you!

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efficient_captain1991

Participating Frequently

This guy seems pretty chill and laid-back.

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efficient_captain1991

Participating Frequently

@17128010 @anubha Adobe is facing a potentially severe problem and the response so far is uncertain. Whether the company is truly addressing the matter or simply letting it linger is unclear. This is not a minor glitch it’s a critical threat to the design community’s trust. Are Adobe’s developers actively working to fix it, or are they offloading the responsibility to AI?

Or worse has the issue itself emerged from their rush to embed AI into the core of the software? Either way the silence and delay are unacceptable.

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mrh_0665

Participant

I´m experiencing problems with version 29.7.1 when trying to use the copy and paste function. Whenever I attempt to perform this action, the program freezes and shuts down unexpectedly. Could you please help me find a solution for this issue?