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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
63209 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

expand image

Looking forward to hearing from you.

Anubhav

Show previous replies

RejPL

Known Participant

I'm having the same issue, hope this gets resolved ASAP. This is a very crucial but also very basic function of a quite high-priced product.

Saving as different file types, saving in cloud, reinstalling, discarding personal settings etc. did not help. I'd laugh about it if it didn't affect my professional work as much.

K

keiths5595277118256535

Participating Frequently

I am also having crashing issues. I was working successfully Thursday afternoon and then on Friday....crash crash crash crash when copying and pasting.

I am on my work computer which is running Windows 10.

Edition Windows 10 Enterprise
Version 22H2
Installed on ‎4/‎27/‎2023
OS build 19045.4046

This has basically brought my work to a halt

Not cool Adobe, not cool

M

Marc-Antoine23230375xi4v

Participant

I also have the same issue,

I cannot use Illustrator for 2 full days now at work. I use illustrator for 50% of my tasks.

I'm not operationnal because of that. Please fix it asap Adobe.

Windows 10 Pro 64

E

Ellie5E17

Participant

Same issues with us. We can drag and drop from Illustrator to another programme, but not copy at all inside or outside of illustrator without it crashing.

C

CampBlam

Participant

Same here, Drag and Drop seems ot be the only work around for now, i just hate wheni forget and muscl memory kicks in with the ctrl+C action lol this is def not a good look for Adobe.

O

OGD_RON

Inspiring

If this is a Windows only issue it should be more obvious that the issues lies with the clipboard or something, not something idiotic like disabling defender or whatever.

O

OGD_RON

Inspiring

Instant crashes on 29.7.1

Happens on fresh installs and resets.

K

KatJot_13

Participating Frequently

Hi.
Sadly, I am having the exact same issue. Since I had 3 versions of illustrator installed (2024, 2023 and 2025) I was able to check for each of them. The same thing happens every time, no matter the version. I am sadly not able to disable Windows Defender as it is my company's laptop. I am also not able to access safe mode. How else can I address this issue? I am fully unable to continue my work.

K

KatJot_13

Participating Frequently

I don't mean to sound like a Karen but my dear Adobe, can you please provide a statement on this for my company, explaining the issue and stating when we can expect a solution? Adobe Illustrator is a crucial part of my work, I am obliged to perform my work and meet deadlines. Not being able to fulfill my responsibilities in a timely manner affects both me and my employeer.

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Euan18024828vpim

Participant

Affecting several members of our team on Windows 11 Illustrator version 28.4.1

None of the suggested workarounds are working

Waiting for Adobe / Windows 11 fix

H

Henry31862994qo3b

Participant

All week I've dodged this issue whilst team members have been affected. This morning I log in and start work on the exact file that was functioning yesterday and it crashed when I pressed Ctrl C. It now crashes when I use any form of 'copy'. First instance it gave me an error report to fill in then every time since it just hangs for a second then turns off.

I haven't installed any updates on my PC or within Adobe CC I've not added any plugins or adjusted any settings at all. One day it worked fine now its totally unusable.

Admin really need to provide some sort of update or indication of the scale of this issue as peoples work is being severely compromised. All we have had is requests for people to turn off security settings which obviously isn't an option for a lot of people who have their IT managed by their company. That was days ago! come on Admin give people some info!

I'm using a Lenovo ThinkPad, Windows 11 Enterprise and the latest update of Adobe Ai

B

belinda_6897

Participating Frequently

12.57pm Monday 11th August - my entire team are now affected by this issue, whereas last Monday, it was just me. I have luckily been given a loan laptop and installed CC and the latest version of Adobe Illustrator and weirdly it's all working fine. My loan laptop is asking me to install some updates, which I haven't done yet.... i am a bit worried this might jinx it. Will report back. My existing laptop is a Lenovo Thinkpad running Windows 11, my loan laptop is exactly the same, maybe an earlier version of laptop?!... although there may be some differences somewhere that i'm not aware of. If someone who knows more about these things can tell me what to look for on each, maybe someone can compare the two?!

K

kenneth_9772

Participant

Our team of designers are having the same problem as well. Tried downgrading, resetting preferences, reinstalling the whole CC, changing shortcuts. None worked. Updated to the latest version. We cannot disable Defender and other security systems since this is a company device. We did not install anything new and obviously this is not an isolated case given the amount of replies in this thread. Please resolve ASAP we cannot work properly.