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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
63209 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

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Looking forward to hearing from you.

Anubhav

Show previous replies

J

JZ000

Participant

Same here.

Do we have solution yet?

J

judyz91332516

Participant

Just adding myself as another user this is happening to. Very annoying.

G

Green_00000

Participant

My Illustrator is crashing everytime I try to copy. I have tried installing all versions, and none work.

Windows is updated. I cannot uninstall security measures, I need to work with them on.

J

jerry h

Participant

Same here!

I work from a PC in the office and from my home office. Both are running Windows 10 Pro. Defender is not running.

The problem started on my work PC yesterday. Tried the usuall of uninstalling and reinstalling it (Two versions) to no avail. I was using Illustrator a little, copying images into Photoshop. It was working fine, then a couple of times it wouldn't copy to the clipboard, then at another attempt it gave me some kind of "can't copy to a non .pdf document" error, or something like that. But I did eventually get it to copy and paste a couple more times before it started crashing every time!? Reboot didn't help... haven't tried safe mode.

I am typically running C4D, Teams, Mail and Firefox.

S

Sheri25420699n6dl

Participant

OMG, I have been dealing with this issue all day today too! I even rolled back my version and it is doing the same thing!! I cannot get any work done. Please can we get a fix!!

E

emilie_6323

Participant

The only thing I found to work or as a workaround is to use the browser version, but its slow going and limited. I can't disable defender or do much adjusting of settings due to company policy and permissions set by IT.

C

cathy_6954

Participating Frequently

I'm having this issue as of today as well (Aug 7, 2025). I use Illustrator for work on a daily basis and need to get this resolved ASAP. Please tell me there is a remedy.

C

cameron_2047

Participant

We've been experiencing this since 08.06.25. Half of our team is down. We've tried all of the "tricks" in this thread but nothing has worked.