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jmaster808
Participating Frequently
May 24, 2013
Answered

Illustrator crashes when I try to move an object with the selection tool

  • May 24, 2013
  • 21 replies
  • 39441 views

The problem occurs in a new or existing document. I have tried all the solutions I can think of.

1. Reinstalled AI

2. Deleted the prefernces. This worked temporarily, and inevitably AI crashes and the problem reoccurs.

3. Disabled my wireless mouse.

I have a similar problem in InDesign. However, InDesign won't crash.

This is a serious flaw, and its driving me nuts. The only thing I can think is that my software is bad, or Illustrator CS6 is very unstable.


Any one have a different work around besides what I mentioned above?

    This topic has been closed for replies.
    Correct answer goodbyepepper

    Hey all - This is Laurel from Pushbullet.

    We ran into the same issue, and were able to solve the problem on our systems just by restarting.

    Many of our users that have emailed in have found that disabling Universal Copy & Paste solves the problem for them.

    Something in the way that Chrome manages the copy / paste feature seems to be throwing some people's Adobe programs for a loop.

    Sorry about all this. Definitely let us know what works and what doesn't.

    21 replies

    Show previous replies
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 24, 2013

    Have you any system plugin installed to enhace your mouse behaviour?

    J
    jmaster808Author
    Participating Frequently
    May 25, 2013

    I haven't installed an system plugins to enhance my mouse behaviour.

    I'm running CS 6 on a Mac Pro, Mountain Lion 10.8.3.

    Here's a scenario for how it crashes. This is repeatable everytime:

    1. Open a new file

    2. Create an object (square for example, but it can literally be any object, as it does it with type as well). 

    3. Choose the selection tool.

    4. Attempt to move the object.

    5. Illustrator crashes. 

    I can delete my preferences and restart my machine and Illustrator will work normally again. But, after working with it for awhile Illustrator will crash again (not sure the exact scenarios for when it crashes in the his case), and then the cycle starts over again.

    J
    jklmrl
    Participant
    August 15, 2013

    I have either the same exact problem or one very similar to jmaster808's problem.

    This too is repeatable without fail every time. My application is rendered useless and has been for a month!

    Problem:

    1. Open a new or existing file
    2. With the selection tool, Mouse Click Down on any object
    3. Attempt to move the object anywhere
    4. On Mouse Up or Release the blue outline of the object shape freezes in place, the actual object remains unmoved, and the app appears to freeze. It doesn't actually crash. Nothing at this point is selectable. The mouse cursor moves but does nothing. Hitting escape numerous times seems to dump the "move" actions previously attempted and the ability to select other objects, tools, menus, etc, returns and you are left back at where you started.

    Note:

    1. If one selects the object but does not attempt to move it with the mouse or trackpad, you CAN move the object with the arrow keys (shift modifier applied too).
    2. All other tools appear to function normal, such as changing an objects color or applying effects.

    Specs:

    • MacBook Pro
    • OS X 10.7.5
    • Adobe Illustrator CS6

    Question:

    1. Has anyone else experienced this and found a reliable solution/remedy?
    2. @jmaster808, What preferences are you deleting to regain functionality, albeit temporarily?
    3. @Adobe?
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