Illustrator crashes when I try to move an object with the selection tool

This has been driving me crazy for the last weeks. I uninstalled, cleaned preferences and use the adobe clean utility, reinstall everything. Nothing worked. FInally, I cleaned my system font cache and aplications font cache. That worked!!!

I hope this helps.

Best

I found what was causing my issue. It turned out to be a chrome extension (Pushbullet). I spoke to someone at pushbullet and they confirmed they had just got the same crashing issue and couldn't work it out themselves. So they are now working on a solution.

To get the fix to work I had to turn off the extension, then delete the cache on my computer (on Mac) go to Go > (hold ALT) Library > Cache. Delete everything in here. Also go to Go > Computer > Library > Cache. Delete everything in here.

Then reboot your machine, Illustrator should now work. You can then empty your trash which contains all the old cache files.

If you don't have pushbullet. Try turning your extensions off methodically and narrow it down to the one causing the issue.

That's my input on the issue any way. Hope it helps some people out.

I have the same situation with both Illustrator CC and After Effects CC. Can't move any object as both apps crash immediately. So annoying!

Thanks jmaster808 but what I ended up doing was shutting down my computer and resetting the preferences on start up. That did the trick but I hate doing it because this is my work computer which is connected to servers and now I need to get my IT guy to reconnect the servers for me.

I have deleted the illustrator cache and preferences, all instances I could find and it's still crashing. Where on earth could other instances be hiding??

I have had CC for just over a month now, brand new iMac, brand new Magic Mouse and just now Illustrator crashes every time I try to drag an item with Magic Mouse. It has crashed on me about five times now. Its super annoying! I do have my laptop open as well with my CC Illustrator open. I just closed it and we will see what happens. I'm going to lunch now.

This has been plaguing me for months now on both illustrator and indesign. I have called mac. I have called Adobe. Both blame the other.  I have changed my mouse, I have uninstalled and reinstalled, I have bought a brand new computer!!! Here is what I have found to work ... for a while. Create a new user in your Account. Make them an admin and then use your programs in there. Pain in the a$$, but it works. Then one day it fails again. I have had to resort to keeping all my files and fonts online so that I can drop everything back in everytime I have to create a new user. It sucks, but at least I can do my work.

How frustrating. My Illustrator just began crashing in this way last night.  I have nothing to add RE: a fix but wanted to inform the community that I do not share across 2 computers, have kept it running for more then two days without consequence several times in the past and do not own Office. 

My issues began doing the same tasks I have been doing for years.  I hope the problem gets figured out soon I will be monitoring this forum closely.

Respectfully, Stephanie

I think I know the solution to the problem (for me anyway)!

I have been plagued by this CC problem for months. I even bought a new machine because of the stress it caused me, and not to mention the lost work hours!!!! But since buying the new machine and having it happen again, and again and again, which has lead me rule out all font, software, plugin conflicts, because there is nothing on my machine that was on the old one. All of my old files are on an external hard drive and I have had illustrator crash several times with the hard drive ejected.  This is what leads me to think (in my case at least) that the machine/files/plugins are not the problem.

CC membership allows you to run the Adobe applications on 2 machines, in most people's cases that's home and office. I have two machines one for work with one set of preferences that my CC account was made with, and another machine at home that is a shared and has an entirely different set of preferences. When an Illustrator file is left open on my work machine with a long period of inactivity (e.g. over a weekend) illustrator on my home machine crashes constantly (as soon as I try to move an object it crashes). As soon as Illustrator is closed down on my work machine, Illustrator on my home machine is then fine! And then both machines will run Illustrator CC again simultaneously until the work machine is left for another long period of inactivity (a couple of days) then, when it is, my home machine crashes again.

I noticed that each time Illustrator asked me to send a crash report to Adobe, it would use the email from the preferences on my home machine, not the preferences on my work machine (which is the email that the CC account is registered with). It could be that leaving Illustrator CC open and inactive for a couple of days causes some kind of 'time out' period on the account.

This could explain why Illustrator CC would work again on my home machine (briefly) when trashing the preferences.

So to re-cap I have solved my seemingly inexplicable problem by making sure that Illustrator CC is not left open for long periods of inactivity (2 days seems to be the threshold) on one machine, if the account is being shared across two machines.

Please let me know if this A. makes sense and B. helps anyone.

You need to provide exact system information and crash details:

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