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Illustrator Crashing

Forum|Forum|14 years ago
May 8, 2012
12 replies
73643 views

I can open Illustrator just fine but when I go to make a new document or open and existing document the program crashes and I get the "Adobe Illustrator has stopped working" message box.

All of my other Adobe programs work just fine. I've already tried clearing out the Illustrator settings but it doesn't help. Any suggestions on what to do next?

Program: Adobe Illustrator CS5.1

Computer:

Windows 7

Intel i5 3.00GHz

8 GB ram

Error Details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Illustrator.exe

Application Version: 15.1.0.39

Application Timestamp: 4d76c9e3

Fault Module Name: AGM.dll

Fault Module Version: 4.20.69.9418

Fault Module Timestamp: 4c296457

Exception Code: c0000005

Exception Offset: 00240f9d

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This topic has been closed for replies.

Correct answer

Hey, I don't know if your computer has been solved, but I come across the information below which may help you fix the problem:

If you keep getting the “Adobe Illustrator has stopped working” message box, look through the Win7 admin logs and you will find that every time you open illustrator it is attempting to access a network printer (your default printer), and is being denied access. That’s because the printer isn’t set up correctly. Therefore, updating or reinstalling the printer driver may help solve the issue. However, if you don’t even have a printer, check the Print Spooler service. It is probably that the service has been stopped. Turning it on and restarting and your error will be solved soon.
Click Start button and go to Run, type msconfig in the Run Window and click open msconfig under Programs.

A window will appear, go to the Services tab and search for the Print Spooler service, make sure it is enabled.

After turn it on restart you PC and everything should be OK now.

Or you can click Start -> Control Panel ->Administrative Tools -> Services. And then start your print spooler and set it to automatic.

P

prawiroh50817682

Participant

I have problems illustrator also can not open a new document
What might be because I do not have enough graphics ?
I use the internal graphics
I try to improve as a comment on this forum but still can not open a new document

Please guide me

H

hughr18618777

Participating Frequently

OK, I have reinstalled my GPU drivers and changed my default printer in the control panel. Still having the same problem.

Can anyone help?

Thales Magno

Participating Frequently

Uninstall GPU drivers, run illustrator and then reinstall drivers. I think it needs to create something on profile first.

Thales Magno

Participating Frequently

I always use this to uninstall Nvidia drivers.

H

hughr18618777

Participating Frequently

I'm also having the same issue. I can open Illustrator but when I open a file it won't respond.

Tried uninstalling/clean installing my Nvidia GPU drivers.

How do you change the default printer?

Monika Gause

Community Expert

hughr18618777 schrieb:

How do you change the default printer?

Please read your system's manual to find out.

Thales Magno

Participating Frequently

Hello there, my illustrator is crashing when i open new document. I don´t use a printer. Tried the PDF thing but it did not work. I have a deadline tomorrow and i am not supposed to be passing through it. Please Staff, any solution?

Windows 10

Larry G. Schneider

Community Expert

You will have to set up a virtual printer and make it the default printer for your computer. AI needs to write aspects of the printer to the file to save it properly. Without a printer, it won't save.

lynnj19100941

Participant

Me too - thanks for the fix, it totally worked for me when I changed my default printer to a local printer from a network printer. Considering this issue has been known since 2012, I'm pretty unimpressed that it hasn't been fixed by now.

A

Andrea San

Participant

I had a same problem and no action was effective! Then I changed my default printer to "PDF printer" and everything turns on!

But the question still live: why Illustrator is linked to our printers ?

L

Limeativity

Participant

Thank you, everyone. I've spent 2 days trying to fix this issue. Tried everything on the forums and online, deleted and reinstalled multiple times. Everything except changing my default printer.

I can finally use the program now.

A

Anonymous

Correct answer

Hey, I don't know if your computer has been solved, but I come across the information below which may help you fix the problem:

If you keep getting the “Adobe Illustrator has stopped working” message box, look through the Win7 admin logs and you will find that every time you open illustrator it is attempting to access a network printer (your default printer), and is being denied access. That’s because the printer isn’t set up correctly. Therefore, updating or reinstalling the printer driver may help solve the issue. However, if you don’t even have a printer, check the Print Spooler service. It is probably that the service has been stopped. Turning it on and restarting and your error will be solved soon.
Click Start button and go to Run, type msconfig in the Run Window and click open msconfig under Programs.

A window will appear, go to the Services tab and search for the Print Spooler service, make sure it is enabled.

After turn it on restart you PC and everything should be OK now.

Or you can click Start -> Control Panel ->Administrative Tools -> Services. And then start your print spooler and set it to automatic.

richd81761679

Participant

YOU are a master! Printer offline due to low BL ink.

O

onlymeBNT

Participant

OK, thanks all, I figured it out. I looked through the Win7 admin logs and it seems every time I opened illustrator it was attempting to access a network printer (my default printer), and was being denied access. I knew that printer wasn't set up correctly, but why Illustrator needs to try to log onto it when opening a file, or why the specific error isn't reported to the user is beyond me.

W

WillGets

Participating Frequently

Thank you onlymeBNT, solved my problem too after about 24 hours of head scratching! And never a hint from Adobe about this issue and it is now 2014...