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Answered

Illustrator crashing after installing the latest version 2022 (26.0)

Forum|Forum|4 years ago
October 27, 2021
24 replies
13043 views

I'm just designing a little ad with one photo - jeepers! Anyone else having this issue?

Performance

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Correct answer Kathryn Klein

I updated to the latest version now available - 26.0.1 - and it has now stopped crashing. Thank you for fixing the bugs, Adobe team — would be great if next time you could QA a little better before releasing.

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Cola.HoKIKI

Participant

I am having the same problem also. My Illustrator keep crashing me and it is really ANNOYING!!
It crashed me 15 times in one hour today.
But i cannot update my Illustrator to 26.0.1. I can't find the update on my creative cloud neither beta nor launched one.

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HeatherSoviar

Participant

@Cola.HoKIKI
Here's some screen shots to help you find the old versions - they definitely don't put them out in the open to help people out... I'll probably just be rolling on the old stuff for a few months until they introduce another update or 2. Lol. Hope this helps you!

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HeatherSoviar

Participant

I've had 18 crashes today, half of which I've reported when it suggested I report it after the crash. I'm simply working on business cards... SMALL BUSINESS CARDS and it's randomly crashing. I'll simply just zoom in to the card and Adobe will freeze and eventually crash.

I suggest everyone just roll back to v 25.4.1.

Adobe workers... for your knowledge (tho I don't think it matters, it seems like a very wide-spread problem), here is info:

Running: Adobe Illustrator v 26.0.1
Build 731
Windows Client, Windows 10 Home (never had problems til the 2022 updates)
Crash Type = n/a (says that in the actual error report)

ram=16296
machine="Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
model="Intel64 Family 6 Model 60 Stepping 3"
cpuCount="8" cpuType="8664" cpuFreq="2494 MHz"

gpuinfo availability="Running/Full Power"
adapterCompatibility="Intel Corporation"
adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20170308000000.000000-000" driverVersion="20.19.15.4624" videoModeDescription="1920 x 1080 x 4294967296 colors"

gpuinfo availability="Running/Full Power"
adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GTX 860M" description="NVIDIA GeForce GTX 860M" driverDate="20161229000000.000000-000" driverVersion="21.21.13.7654" videoModeDescription="3840 x 2160 x 4294967296 colors"

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Meatdreams

Participant

The problem returned for me after I'd spent a few days away from Illustrator. I'd played a some games during that time and had made some changes in the nvidia control panel. When I reverted those changes, Illustrator returned to normal. After a little experimenting, I think g-sync might be causing the problem, at least for me. When it's enabled, Illustrator gets stuttery shortly after opening and then steadily slows to a crawl. You might give this a shot if you haven't already.

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HeatherSoviar

Participant

Definitely interesting. I did assume it might have had something to do with my graphic cards because I believe it mentioned that in one of the crashes. My computer is from 2014 -- it was a rather advanced $2,000, 17-inch PC gaming laptop with the latest and greatest specs at the time to handle all my graphic design/video editing - so it's still running quite well 7 years later. Lol. I also run "Clean My PC" regularly and defragment it about once a year. Runs like a champ but I have no doubt I may start seeing software conflicts. It already warned me that I can't do Windows 11 on it. 😞 Thought maybe Adobe might be getting too advanced for my computer as well. I don't really want to buy a whole new computer (when it works just fine) just because newer software can't accomodate parts inside my computer. Hope they don't take away my ability to stay rolled back on 2021 versions. Lol. I've been using the rolled back 2021 version for several days with zero issues.

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Meatdreams

Participant

Hey. I'd been having the same problem for several days. Illustrator would sometimes even bring Windows down with it - had to cringe and hold the power button several times. Updating to 26.0.1 didn't end the crashing for me, but since it seemed to for some people, I figured (hoped) the problem might have to do with whatever environment Illustrator's running in. I installed the latest available update preview for Windows (KB5006738) and switched to the Nvidia studio driver instead of the general/gaming version, since the crashes were usually accompanied by the display driver crashing. This seems to have done the trick for me. Has been stable for the last 8 hours or so. Hopefully this will be helpful to at least one other person!

Hardware/OS info in case it's relavent to anyone:

AMD Ryzen 9 5900X

Nvidia RTX 3900
Memory: 32.0 GB
Windows 10 Home, build 19043.1320

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Ernando Irineu

Participant

I also did the update (26.0.1) and it's still crashing for me. I believed this is related to a specific file I'm working with, and I gave it up by creating another file and not using auto-recover. So far I haven't had any crashing, but this is a serious problem as I have many other similar files to close in Illustrator today.

Any guidance?

K

Kathryn KleinAuthorCorrect answer

Participant

I updated to the latest version now available - 26.0.1 - and it has now stopped crashing. Thank you for fixing the bugs, Adobe team — would be great if next time you could QA a little better before releasing.

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CoryVan

Known Participant

I can confirm since the CS update I had issues with it opening. Today I added the update and now I cannot even OPEN Illustrator today. I've installed twice with zero help from Adobe except this forum. This is the WORST update I've been a part of and its on MY time. NOT COOL Adobe. Is there a credit departement for lost time due to product issues?

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Ivan Burchfield

Participant

Re earlier post about latest update of Illustrator (26.0.1) not opening, am using Windows 10, have had no problems with previous updates.

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Ivan Burchfield

Participant

I restarted the computer and unistalled Illustrator without trying to open it. Have installed previous version (26.0) and that seems to be working. Will hold off updating again for the time being.

Anshul_Saini

Community Manager

Hi All,

Sorry to hear about your experiences. I request you all to update the Adobe Illustrator to the latest version (26.0.1) released yesterday and let us know if that helps resolve your issues. You may follow this help article (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html) to do that.

I will be looking forward to your responses.

Regards,

Anshul Saini

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EmanuelaFac

Participant

Hello everyone, I apologize immediately for my elementary English. In order to recover time and work I am planning with the 2021 version. Since the problem does not resolve itself I think it is right to have at least a credit or a discount on the next subscription to Creative Cloud or in any case to all subscribers. It seems to me the least that Adobe can do. An answer is awaited...

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mcmxcii_cc

Known Participant

Me too.

Version 26 crashes every 10 minutes.

Have uninstalled and reverted to v25, which is not that great either.

Both v26 and v25 are SLOW and have problems with the Selection Tool.

I have to make multiple tries in order to get something selected.

Please see attached video file.

select.zip

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jr0g

Participant

I'm likewise having issues with this new version of AI (2022).

I have submitted crash reports.

Running on a Macbook Pro (2019) with Big Sur (11.3.1).

And yes I have restarted post-update and since these crashes.

Trying to do basic tasks in this illustrator document such as moving type and it either crashes or freezes on me. I haven't been able to work more than a few minutes at a time.

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LyndsieS

Participant

I'm on Windows 10 pro. There is no option to send a crash report when it crashes. It just freezes then eventually closes on it's own.
I followed the pre-release instructions and still only see 26.0 which I was automatically updated to that doesn't work.

I also do not see in creative cloud where I can re-download the old version. I uninstalled and re-installed and the only option is the new version.

Very frustrating.. I'm guessing that the same thing will happen the next time that I try to use Photoshop and Premier Pro? I use both of those regularly too and both also automatically updated.

I definitely don't have time for this and I know that no one else does either!!

Anshul_Saini

Community Manager

Hello @LyndsieS,

Please try the below suggestions to see the prerelease version in the Creative Cloud Desktop app Prerelease section:

"Check for Updates" option in the Updates section of the Creative Cloud Desktop app.
If you have not signed into adobeprerelese.com recently, then sign in and accept Prerelease Agreement.
Make sure you are using the same Adobe ID in Creative Cloud as the one used to join prerelease.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi All,

Sorry to hear about this trouble. I would request you all to please confirm which operating system (Exact version of Windows/ MAC) is this?
Also, please submit the crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.

While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

Once done, please try installing version 26.0.1 from the prerelease section and check if that helps resolve this issue.

Here are the steps:

If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease - https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
Accept Prerelease Agreement
Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
Install/Update to Illustrator Prerelease 26.0.1 (This will not replace the existing installation of Release build of Illustrator)

We'll be looking forward to your response.

Thanks & Regards,

Anshul Saini

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Amy5EF5

Known Participant

I'm on a Macbook Pro 2018, Big Sur 11.6.

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