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Kathryn Klein
Participant
October 27, 2021
Answered

Illustrator crashing after installing the latest version 2022 (26.0)

  • October 27, 2021
  • 24 replies
  • 13043 views

I'm just designing a little ad with one photo - jeepers! Anyone else having this issue?

    This topic has been closed for replies.
    Correct answer Kathryn Klein

    I updated to the latest version now available - 26.0.1 - and it has now stopped crashing. Thank you for fixing the bugs, Adobe team — would be great if next time you could QA a little better before releasing.

    24 replies

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    LyndsieS
    Participant
    November 1, 2021

    I see responses to revert to the old version. How do I do that? The update happened automatically for me over the weekend, now I can't do my job. 

      F
      Frosted Lightning
      Participant
      November 1, 2021

      Go into the creative cloud under all apps, You should see the previous version of illustrator listed, just redownload it.

        P
        Piotr Antkowiak
        Participant
        November 1, 2021

        I can confrim crashing as well. Reverting to the older version (25.4.1) seems to have helped.

        F
        Frosted Lightning
        Participant
        October 31, 2021

        I, too, am having this issue. It's crashed 5 times already with no popup to send a report or anything. It just closes. At the very least it's given me recovered files, but this is incredibly annoying. I'm going to do what others have done and revert to the previous version. Adobe please fix this asap.

        P
        propagule
        Participant
        October 31, 2021

        just had 6 crashes in a row... wtf adobe

        Illustrator is critical business software

          P
          propagule
          Participant
          October 31, 2021

          Higly recommend not saving in 26.0 - revert to 25.xxxx  and turn off auto update until adobe can stop dropping major buggy beta versions on us and testing them at our expense.... not cool adobe.

           

          I can't even log a crash report with your latest 26.0 - please fix and notify your faithful clientelle when its done

           

            #amazing
            #amazing
            Participant
            October 29, 2021

            Permanent Crashes. Very annoying, very frustrating, lost at least 2-3 working hours because of it since i updated a few days ago.

            I am working on Print Files, i need to import a lot of different file formats which are stored in a Network, it seems like it is crashing a lot because of it.

              A
              Amy5EF5
              Known Participant
              October 29, 2021

              Yes. I just lost an hour's worth of exploration work, thanks Adobe. Not even a recovered file. And that wasn't the first time it's crashed. I'm going back to the old version.

                rdowning2024
                rdowning2024
                Participant
                October 28, 2021

                I had the exact same issues. Illustrator 2022 crashed 12 times within 4 hours of working it. I uninstalled my entire Creative Suite and reinstalled everything and I deleted all of my preferences. None of that worked after reinstalling everything. I lost an entire days worth work because of this crap. This is a very unstable update. So, I reverted back to 25.4.1 until Adobe fixes this issue.

                  kevinb57380551
                  kevinb57380551
                  Participant
                  October 28, 2021

                  Same here. Just udated yesterday and now it has crashed 3 times on me already. 

                    codydingle
                    codydingle
                    Participant
                    October 28, 2021

                    I'm unable to work with the latest version of illustrator for more than a couple minutes before the program randomly crashes. Inititally, I thought this could be a font corruption issue, but I have now tried working with multiple files and performing multiple tasks and the program is still crashing frequently and randomly. I believe this is an inherent issue with the latest release because I have now reverted back to the previous version which works completely fine.

                     

                    Any help would be much appreciated. Thank you.

                      E
                      EmanuelaFac
                      Participant
                      October 29, 2021

                      Buonasera, anch'io ho riscontrato lo stesso problema. Illustrator 2022 si arresta in modo anomalo qualsiasi cosa faccio, che sia inserimento testo, immagini collegate e non, zoom o spostamento inquadratura di lavoro. Un disastro. Ho perso molte ore di lavoro. Vi prego di risolvere il problema nel più preve tempo possibile.

                      Grazie

                      codydingle
                      codydingle
                      Participant
                      October 28, 2021

                      I'm having the exact same issue. I'm unable to work with the latest version of illustrator for more than a couple minutes before the program randomly crashes. Inititally, I thought this could be a font corruption issue, but I have now tried working with multiple files and performing multiple tasks and the program is still crashing. I believe this is an inherent issue with the latest release because I have now reverted back to the previous version which works completely fine.

                       

                      Any help would be much appreciated. Thank you.

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