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Kathryn Klein
Participant
October 27, 2021
Answered

Illustrator crashing after installing the latest version 2022 (26.0)

  • October 27, 2021
  • 24 replies
  • 13043 views

I'm just designing a little ad with one photo - jeepers! Anyone else having this issue?

    This topic has been closed for replies.
    Correct answer Kathryn Klein

    I updated to the latest version now available - 26.0.1 - and it has now stopped crashing. Thank you for fixing the bugs, Adobe team — would be great if next time you could QA a little better before releasing.

    24 replies

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    C
    claire15B9
    Inspiring
    October 28, 2021

    yes, its driving me insane.  I am trying to move a simple placed photoshop image and it keeps crashing.

     

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      October 28, 2021

      Hi there,

       

      Sorry to hear about this trouble. I would request if you could share the crash report and other details asked above. This will help us find the root cause of the issue and help you accordingly.

       

      Regards,

      Srishti

      C
      claire15B9
      Inspiring
      October 31, 2021

      I have reported it. I like many others have list hours of work... which isn't great being a freelancer. I've also reverted back to the previous version. 

      just to say, I have recently spent nearly 600 quid on my software license for ONE YEAR.  Yes ONE YEAR. It's an absolute joke, if the software you are supplying is unusable. Sort it out Adobe. 

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        October 27, 2021

        Hi there,

         

        Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

          • Please confirm the Operating system and its build/version
          • Does it seem to crash after performing a particular action?
          • Where are you placing the images (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
          • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
            While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
          • As suggested above by @Monika Gause, does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the crash issue?
            Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

         

        Also, You may try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1) and share your observations with us.

         

        We will be looking forward to your response.

         

        Thanks & Regards,

        Anshul Saini

        E
        EmanuelaFac
        Participant
        November 2, 2021

        Buongiorno, lavoro su un Notebook Asus

        Processore Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz
        RAM installata 16,0 GB (15,8 GB utilizzabile)
        Tipo sistema Sistema operativo a 64 bit, processore basato su x64

         

        Edizione Windows 10 Home
        Versione 21H1
        Build sistema operativo 19043.1288

         

        Il crash avviene dopo pochi minuti dall'avvio e con azioni sempre diverse. Non c'è una in particolare che lo blocca.

        Le immagini inserite all'interno del software sono file .psd proveniendi da HDD di sistema e HDD esterno. Ho anche ripristinato le preferenze di sistema ma nulla di fatto. Vi prego di risolvere velocemente. Paghiamo molti soldi per l'abonamento...

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        October 27, 2021

        Did you reset the preferences when installing?

        Have you already rebooted the computer after the update?

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        October 27, 2021

        Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

        The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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