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Illustrator Creating many PNG and TMP files

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Hi,

We have been using Illustrator latest version in a Windows 10 pro 32GB Ram with SSD desktop PC.

Since recently, while we work on many .PNG files and PNG.TMP$$$ types files are created inside the working folder. PNGs are created as 1.PNG, 2.PNG....211.PNG and within same folder 1.PNG.TMP$$$, 2.PNG.TMP$$$.....211.PNG.TMP$$$ likewise around 400 files are appearing. What could be the cause of this?

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C

curious_guide42079

Participant

Screenshot_2024-03-24_015056.png

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C

curious_guide42079

Participant

YES, I′M ALSO GETTING THE SAME ERROR IN ALL FOLDERS, AND PNG.TMP$$$. FILES ARE BEING CREATED UP TO 4K IN ALL FOLDERS."

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Anubhav M

Community Manager

Hello @curious_guide42079,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, the folder location where your work is saved (internal/external/network drive or a cloud-synced folder like Dropbox/Google Drive/etc.), and a screen recording of the problem (https://adobe.ly/4a6qXKd), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

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AnvilSigns

Participant

I've had this issue for a couple of Illustrator versions now. It is not happening on network drives. Only locally. And with no svgs. It's most noticeable when saving using an action. I'll get hundreds of the blank pngs like described.

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Anshul_Saini

Community Manager

Hi @AnvilSigns,

I understand that you are facing an issue with Adobe Illustrator where it is creating many PNG and TMP files, particularly when saving using an action. In order to better assist you, could you please provide some additional details? Specifically, it would be helpful to know:

The version of Adobe Illustrator you are using
Action file (.aia)
Any other relevant information about your workflow, such as file locations/ path, OS, etc.

I will be looking forward to your response.

Best,

Anshul Saini

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stuartb36982468

Participant

Same issue here. Although time consuming and annoying, normally I can delete the temp files. Today however, Illustrator created 1800 temp files in my desktop which locked me out of my computer until IT could remote in and fix the issue.
I certainly hope a fix is coming soon!

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5

5Star274098689pxo

Participant

Also having the same issue. Seems to have started when I installed the Pantone app / extension a couple of weeks ago. Never happened prior to that. Coincidence?

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Anshul_Saini

Community Manager

Hi @5Star274098689pxo,

Thanks for reaching out. This generally happens when working through a network drive or server, or it can happen in some instances when importing/exporting SVG, which is an expected behavior.

Would you mind turning off/ unchecking the following settings (screenshot attached) in Illustrator preferences and see if that helps:

Also, would you mind confirming if you are using SVG files containing images in Illustrator and sharing a small screen recording demonstrating the issue? It would be really helpful.

Looking forward to your response.

Thanks,

Anshul Saini

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Zach_from_Inikosoft

Participating Frequently

Taking a poll, are you storing your working files on your local computer or are you using any type of cloud service like Dropbox?

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Kevin Stohlmeyer

Community Expert

I work locally then sync to my cloud service. If I work out of my synced folder with sync turned on all my files create temp files that are then synced and stuck. This includes Excel, Word, Illustrator, etc.

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Zach_from_Inikosoft

Participating Frequently

We just noticed this problem happening. I deleted folders 1.png through 9.png and the corresponding tmp$$ files. This is not an acceptable bahavior for a program. We are using updated Creative Cloud versions of the software on a Windows 10 computer.

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lindam0213

Participant

Hello - I am having the same issue - I had to delete over 16,000 files yesterday (tmp files and their respective 'empty folders' which took a long time and slowed down the Sharepoint shared drive for me and my colleagues. Please supply a solution ASAP because I don't have time to keep deleting thousands of these files every day.

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Kevin Stohlmeyer

Community Expert

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

If you're working with network files and the network is slow, you can optimize your file operations by setting the following preference:

Preferences > File Handling & Clipboard > Optimize File Open and Save Time on Slow Networks (Beta).

When this preference is enabled, if you save a file to the network, a temporary file is created to optimize the time taken for saving the original file. This temporary file will be automatically deleted when file save on the network is complete.

Known issue: Temporary files are not automatically deleted when the network has some connectivity issues.
Workaround: Work on network when the network connectivity is consistent.

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juliannew37388710

Participant

I just had the same issue with nearly 3000 folders created, all empty and duplicates of all of those as temp files. It looks like they all have successfully been deleted, but still wonder where this came from and why.

Mine seemingly showed up when I exported as a png, but I haven't been able to duplicate the issue. Maybe just a bug, but still weird!

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A

ArekBE7

Participant

I have the same problem

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A

ArekBE7

Participant

Also in folder with AI file there are some gude .log files with this text inside:
08:26:44:723 [ALWAYS] GUDE Logging Started
08:26:44:774 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
08:26:44:774 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
08:26:44:775 [ERROR] Initialize resume cache pointer failure
08:26:44:776 [INFO] gude policy POLICY_USER limit (4,4,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 1, timeout 86400
08:26:44:776 [INFO] Initialized -- gude-lib version: v0.11.1 app: gude

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USL - Graphics 2

Participant

Hello, I also have experienced similar problem and appreciate if there is any solution to it. Thanks.