Illustrator CS3 13.0.2 update failed to install

Yeah I get the "licensing" notice once in a while. Just open bridge and then open a pic and all is well. At least for a few more weeks til you get the notice again. Quality programming.

As far as CS4... it's a gotcha. Looks like just navigation upgrades so it looks like one to skip. BUT... I noticed that you can only upgrade from CS3. So if you skip it... big money again. (not that the upgrade cost is slight to begin with)

Since they have the market cornered, it's like a monopoly.

"Problem is that these Adobe geeks are APPLE/MAC guys and really suck at Windows programming it appears!"

We get the same or similar problems on the Mac - so I think the problem is simply that they are cutting corners and not testing sufficiently (or not fixing the issues they find).

I have had to reinstall several times on the my Mac because of the "Licensing has stopped working for this product" problem.
For both Windows & Mac users Adobe have failed to support their customers by introducing DRM that significantly impacts our ability to work productively.

If they think I am buying CS4 they have got to be joking.

What do you mean? Only $200 will catch Illustrator's page handling up to what other programs were doing 15 years ago.

In another 10 years, you might have only spent only $2000 to get things like user-defined drawing scales, live shape primitives, proper cutting tools, actual rounded corners by radii, etc.--catching those features up to what will then be a mere 25 year old status quo.

;-)

JET

Adobe does not want to support their product. They sure want to sell us another version in CS4 though. I am quite tired of this crap!

TOO Much money for nothing new!

The inherent problem is that if a user has installed the trial version or installed the Illustrator package to any folder or drive other than the recommended drive and folder then their update does not work but it redownloads at each boot.

At least this is the consensus from Windows users... as for Mac users... there are not enough in the communication group to respond. My report to Computer Week is a pretty scathing announcement of the dismal failure of Adobe to care about its customers concerns and complaints.

The urge to sell newer versions without fixing the core upgrade necessities shuold actually warrant a much more bold and attacking comment but I am giving ADOBE 30 days to answer my complete query of the non-approved building and inter-link handles that are being used to write the core product. Their spyware application running in acrodist.exe that takes half of my operating resource for some ten minutes each time I rebot my computer is the bigger problem than the upgrade. This suite is simply not worth the money paid because of just this type of non-support issue.

Why after a year can they not get their collective arses together and get a proper handle on customer queries about such basics as an upgrade failing??? Many should be asking but are not doing so because they probably just simply do not know what is going on with their computer!!! I am totally fed up with ADOBE and their sending me eMails multiple times a week trying to sell me something else when they cannot fix what I have already purchased!

Mac Quicksilver Dual Gig Tiger 10.4.11

I also had the problem getting the AI 13.0.2 updater to work. Adobe Updater successfully got me to 13.0.1 but would fail 13.0.2 with the error messages seen above. Manually downloading and installing the updater would also fail. I tried removing the "Installers" folder as suggested above but this also did not allow the 13.0.2 update to install. (I then put the original "Installers" folder with all of its contents back in its original location.)

Here is what worked for me... I downloaded (directly from Adobe's site) the Mac version of the 13.0.1 and 13.0.2 updaters. Mind you, my AI was currently at 13.0.1... I ran the 13.0.1 updater and a message displayed saying the there was a newer patch available and asked if I wanted it to install... I clicked the affirmative and then watched the detailed progress bar proceed and successfully complete. I then launched AI and sure enough the version number was still 13.0.1. I then quit AI and ran the 13.0.2 updater... was greeted with the same message that a newer patch was available... again clicked the affirmative and again watched a detailed progress bar proceed and successfully complete. Launched AI again and was pleased to see that the version number was now 13.0.2 both in the splash screen and also in the "Get Info" window in the finder.

All seems OK at this point. For what it is worth, I too think that this is a dismal failure on Adobe's part in sooooo many ways.

Ron,

Problem is that these Adobe geeks are APPLE/MAC guys and really suck at Windows programming it appears!

When they do not answer a query that is a major problem after a year and simply want to keep getting us to buy new versions every year it is rediculous. Their Acrobat 8 is also full of problems on most Windows machines that are running the newer Microsoft Office versions as it conflicts in its file handling. They are writing code that is not Microsoft compliant and this came directly from a Microsoft Technical support guru! When will they get this right is probably never and when they have a forum and do not answer questions it is a real sign of problems. The program package is simply not worth the money being charged if it does not work.

Look at how stupid their Acrobat is... if a photograph or image is tilted the program actually moves it to an incorrect angle and there is no method of tilting it back in anything but 90 of 180 degree increments... this is rediculous as it should be available in any degree rotation or even to thousandths of a degree... if you try to submit this idea as a fix or upgrade the segment of the site for sending this suggestion is down for 145 days now!!!

How do you complain when their support eMail is innactive or unanswered and their direct support online is also down for some type of fix for a month! Are they actually still going to be in business with a few more of this type of faux pas??? I want a fix now for the CPU drain as I actually went to StopSign/E-Accelleration and we got a custom patch to block the acrobatinfo.exe from running... it was being attacked by Trojans all of the time when a PDF file was opened in Internet Explorer...

This type of flaming that I am doing now is to prove that they do not support their customer's requests. They just want our money. I have followed every methodin their instruction sets to fix this inability to upgrade but their d@#$ program tries download the upgrade at every reboot!!! It is pure nonsense now and I am not going to upgrade again and pay the big bucks until they get this program suite back on track. Acroabt 9 is a joke as it is worse than 8.0 and 8.1 for problems. I installed and removed it the same day! Do not try to sell us a broken bit of software fix what you have already sold us!

Also why does Adobe have a junk spyware application in acrobatinfo.exe using up to 50% or more of our CPU cycles at the booting of Windows... many may never have noticed!!!

How you you get rid of it???

I too am still waiting for waiting for answer as all the work rounds have failed to resolve the problem. Have to use the copy on my laptop if Illustrator is needed.

Why is there no solution to this ongoing problem after a year???

Also why does Adobe have a junk spyware application in acrobatinfo.exe using up to 50% or more of our CPU cycles at the booting of Windows... many may never have noticed!!!

Where is the fix for Illustrator to upgrade from 13.01 to 13.02??? It does not work on more than half or the persons I telephoned about this problem and no fix!

I installed a new drive. Same problem. But yeah, this isn't the only bug. There's a ton right thru the whole suite.