Illustrator CS3 13.0.2 update failed to install

This has been the buggiest install of an Adobe Suite. I finally got it going by reformatting my C: drive - fortunately not too much of a major issue as all data is *always* on other drives - I keep C: only for programmes. But still, a bit of a PIA. Then on a fresh XP installation, apart from the essential drivers, i first installed the Suite. Updates followed as they came out, without too much of a problem... fingers massively crossed!

But no other Adobe installation has given these kind of hassles...

To followup, reinstalling just Illustrator from the DVD got it working again.

I had the same problem as all of you on my vista updating to 13.0.1. Returned with "Update did not worked". Following this thread, I downloaded 13.0.1 update, stopped the automatic installation after download, went to the vista folder with the download and double clicked on it. It returned with "Installation Unsuccessful" with the reason being that the update has "already been applied". However, IL shows 13.0.0. I also tried skipping 13.0.1 and installing 13.0.2, but that returned with "cannot be applied to this product" message.

Ravi

Hi. We have CS3 Standard on one of our XP Pro computers, which just today automatically downloaded and installed the Illustrator 13.0.2 update, as did my Vista computer which has CS3 Premium, except now the other computer gives the following error on launching Illustrator: "Licensing has stopped working for this product..."

I tried everything suggested here but to no avail:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528

I tried the patch, FNP was running, tried resetting security and ownership for everything, etc., but nothing. I wonder if some Registry security settings are messed-up.

Oddly enough, InDesign and other CS3 applications would run okay.

So right now we're attempting to reinstall Illustrator only from the DVD (as the full CS3 install is hella slow, and we have things to do).

One thing to note, XP crashed once and everything needed reinstalled, and I had to use WinCS3Clean because InDesign wouldn't reinstall correctly, and anyway now applications seem dependent on both the All Users, and a newer All Users.DESIGN2, folder. I think this update for the most part, if not fully, used All Users.DESIGN2, which it should.

Congratulations. It feels good when you find a clean fix like this one from Adobe, doesn't it.

Seems there should be some way Adobe is informing the community about this, particularly people who have had trouble. I suppose it is all tied up in a politics of support charging, as of course some persons will have PCs that need to get cleaned up to install properly - not because of Adobe. But they could still inform of possible user fixes.

Regards,
Narration

oh yeah, i've turned off the auto update feature.

also installed the updates one at a time, downloaded them individually from the adobe website.

i've had the same problems, however i have found success using WinCS3Clean:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402767

this is asking way too much of your customers adobe!!

way to many hoops for us customer to jump through to get our expensive software working, but it did work for me.

cs3, windows xp.

read and follow the WinCS3Clean read me closely. good luck

Hmmm... interesting idea, James. You may have just hit the nail on the head. On the other hand, something is blocking the install and over-riding that with a safe mode install may do damage to something else.

I'm not saying you're wrong at all. Just adding some food for thought. I may give that a shot when I get a chance.

So the surefire way to update any Adobe software that the "update can not be applied" is to cancel updater after it has successfully downloaded the updates or manually download the updates from Adobe's site. Then restart your computer into Safe Mode, browse to the update files and run them (you can find the exact location to these files in earlier postings of this thread and also on Adobe's website).

While some people have been successful at running the updates outside of updater most aren't. If you run them in Safe Mode however everything should work fine. If not I would be interested to hear about it.

Julia, you need to start a new thread for that issue. Otherwise your question will get "lost" in this thread for a different issue.