Illustrator CS3 13.0.2 update failed to install

Doesn't work for me. If Adobe would just say what you need to put where I'd be happy.

The stand alone updates are here: Adobe.com > Downloads > Updates

Pick the product then OS then version and you are there.

But I haven't seen anywhere where you can just DL the update. Anyone have a link?

Same here with the Illustrator update. I reinstalled it as suggested and... still nothing. But reinstalling it broke PS CS3! Had to locate a dll and put it in the system directory.

Now, oddly enough this was a clean install after a crashed HD. And interestingly, before the drive crash I had a few, what I thought were bugs disappear and work fine now.

But I guess, since I couldn't use my older versions (PS7, ILL 10, dreamweaver) it was only $1500 to upgrade. I guess for that amount I should expect bugs?

sigh...

In Vista the files are here:
C:\Users\{user name here}\AppData\Local\Adobe\Updater5\Install\illustrator13-en_US\Illustrator1302-en_US.exe

I found a file already there from Adobe's attempts to install the update. It is a 2.5mb file. Double clicking it produces the immediate response that install is unsucessful and that the update cannot be applied to the product.

I went to the Adobe site to get a new copy. Adobe has the Mac and Windows buttons mixed up. I clicked Windows and the resulting page in big words says Illustrator for Macintosh... fortunately the Mac link leads to the Windows files. Sheeesh!

The new file is named: Illustrator_13_0_2_updater_en.exe

Running it produces the same effect... 'unsucessful and that the update cannot be applied' - bummer!

Adobe is loosing it on Quality Control and they have made it difficult to give them feedback. I remember when AT&T was the only phone company and they could act like it. Adobe seems to be moving in that direction.

Alright! I've found a fix that works for me (which is basically the same thing that Jason did) For Windows XP SP 2 32.

1) I dl'ed the illustrator 13.0.1 update. (Couldn't even get off of 13.0)

2) Then I canceled the installation and went to do it by hand.

4) Then I went here: C:\Documents and Settings\(user name)\Local Settings\Application Data\Adobe\Updater5\Install (which is where my updates are being stored) And found the illustrator update folder. The update should be in there.

4) I installed the update from there and it worked perfectly.

5) Afterwards I grabbed the 13.0.2 update from the adobe website. I saved it to my documents and installed it from there, and it also worked perfectly.

I didn't have to un-install, or re-install anything. Nor was I gonna try. (It took me way to long to get it installed in the first place. So I wasn't gonna chance it just for an update)

Now off to try and fix the after effects update... (Update's saying it can't even find after effects)

hope this helps,

Francisco

This is just unacceptable. I've uninstalled and reinstalled AI twice already and still the update fails to work. I've tried about four or five different "solutions" for getting the update installed and nothing works.

How is a complete cleaning and reinstall of a product you created the reasonable solution to an update, that you created, of that product? Thanks Adobe...

Thanks Steve for sharing your experience! I'll be looking into downloading the M$ tool and going through the process when I can get on the machine having the problem (probably later today). I'll report results as I progress through the process.

Mike

I talked to Adobe Technical Support and here is what they said:
- Go to Microsoft.com and search for the utility msicuu2.exe (which is a cleanup utility of some sort).
- Download this utility as you will need it later.
- Follow the instructions at this link:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401574
- So far I have tried the first of 3 methods they suggest, each getting progressively more drastic. Method 1 did not work for me so now Im on to Method 2. The problem is that it takes so long to go through this procedure.
- Ill report back when I have something of value

Steve

Ditto -

Some of us are on a budget, preventing us from affording both the Adobe software AND the Apple platform to run it on. As nice as that would be to do, converting to Mac isn't in the near future for me. So, any process or procedure / work-around ideas you can recommend for M$ Windows Vista Home Premium (32-bit) would be something that I would be grateful for, other than the suggestion to upgrade to a MAC and spend more $$$.