Illustrator does not react to Wacom pen

Forum|Forum|4 years ago
January 3, 2022
2 replies
476 views

Illustrator does not react to the Wacom Pen. Photoshop does perfectly. Does anybody have experiences with this problem? Any tips welcome!

This topic has been closed for replies.

Monika Gause

Community Expert

Are you by any chance on Mac OS?

If so, please try this: https://community.adobe.com/t5/illustrator-discussions/wacom-intuos-4-not-working-with-illustrator-catalina/m-p/12381328#M291199

To get version 2020, please contact Customer Care https://helpx.adobe.com/contact.html

Also: please try: https://helpx.adobe.com/de/illustrator/kb/illustrator-cc-crash-wacom-drivers.html

N

Nils2248241837emAuthor

Participant

No, I am using a Microsoft PC.

G

gianvitulano

Community Expert

Hi Nils,

we need more information to help you. Which version of Adobe Illustrator are you using? Which graphics tablet model are you using? Have you checked for updated drivers for your Wacom?

N

Nils2248241837emAuthor

Participant

Hi,

thank you for your reply!

I am using the latest verion of Illustrator from CC. My Wacom Display is a bit older 😉 It is a Wacom Cintiq 21UX. The weird thing is that it works in all the other graphic programs (Photoshop, Sketchbook).

G

gianvitulano

Community Expert

Hi Nils,
thank you for having responded with all the information I asked you. Try to follow the suggestions provided by Monika Gause.

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