Participant

Answered

Illustrator is crashing on M1 Mac (macOS Big Sur)

Forum|Forum|5 years ago
November 22, 2020
58 replies
76791 views

Hi,

I am using Illustrator on a new Macbook Pro with M1 apple silicon. While using the software it often starts to randomly freeze and after a few minutes everything works again. Sometimes the whole mac is frozen for several minutes and Illustrator crashes completely. Not seeing anyone eelse reproting the problem und no issue desiriped my adobe on the M1 side i was wondering what could be rhe reason for this problem. Thank you!

{Renamed by MOD}

This topic has been closed for replies.

Correct answer Ashutosh_Mishra

Hi all,

We have recently released an update for Illustrator 2021 (v 25.3.1) which is compatible with Apple Silicon & contains multiple bug fixes. Please follow the steps shared here to update your app.

For more information about this release, please check out this help article.

Regards,

Ashutosh

Show previous replies

netineti27

Participant

I'm seeing this too on my M1 Macbook Pro 13 16gb. random freezes stick the whole system, then frees up again, then freezes again. Illustrator only.

M

Melanie5FDB

Participant

Not sure whats going on but everything is slow and i returned the macbook already and tried a whole new system. rests, updated. everything. why is it like this?

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. As of now, Illustrator (or other Adobe CC apps) on M1 devices doesn't work natively, but it runs using Apple's Rosetta 2 technology which may cause few performance issues. For more details, please take a look at this help article (https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html).

Regards,

Srishti

N

Neeko0D45

Participating Frequently

Try this. This has worked for a few of us.

Under Illustrator Preferences
Click "Performance"

Uncheck "GPU Performance"
Set "Undo Counts" to 50
Uncheck "Real-Time Drawing and Editing"

If you experience issues with InDesign, turn off GPU Performance the same way you need to in Illustrator.

N

Neeko0D45

Participating Frequently

It's a GPU Performance issue. Here is the workaround.

Under Illustrator Preferences
Click "Performance"

Uncheck "GPU Performance"
Set "Undo Counts" to 50
Uncheck "Real-Time Drawing and Editing"

If you experience issues with InDesign, turn off GPU Performance the same way you need to in Illustrator.

jueej7742364

Participant

hey! I just got my m1 macbook pro & I am facing the exact same issue. It worked fine on day one, I mean it was freezing but it was working after some time but on day two its freezing everytime I open and do something and I was not able to work on it at all. This is too annoying

V

vandenburg

Participating Frequently

If you check the comments from earliers posters you will find a workable solution! It maybe not as snappy as native optimised app, but after adjusting the settings I havent had any freezups!

B

Ben5C33

Participant

Mine is doing the same thing. Illustrator crashes frequently and makes the entire system but especially the Illustrator app run far too slowly to use for any content creation. Very annoying.

N

Neeko0D45

Participating Frequently

This is the workaround that elimates the freezing.

Under Illustrator Preferences
Click "Performance"

Uncheck "GPU Performance"
Set "Undo Counts" to 50
Uncheck "Real-Time Drawing and Editing"

If you experience issues with InDesign, turn off GPU Performance the same way you need to in Illustrator.

R

Ricardo5CC9

Participant

Turn off iCloud Drive