It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:Uninstalled from CC desktop and from Finder, reinstalled over and over and over.Used the Cleanup tool to remove Illustrator and CC desktopDeleted font cache using TerminalNo 3rd party plugins or anything else to remove, no scripts to launchRemoved Illustrator cachesRemoved beta versionRebooted several times System info:M2 with 16 gbSonoma 14.4.1System Monitor shows 9 gb free before trying to launchMonitor shows 12 gb used when launch attempt is in progress95 gb disk available, trash is empty, iCloud is nearly fullOther CC apps are installed but not running Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Inspiring

解決済み

Illustrator Mac 2024 freezes on launch, won't start

Forum|Forum|1 year ago
July 26, 2024
返信数 54.
89632 ビュー

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
Used the Cleanup tool to remove Illustrator and CC desktop
Deleted font cache using Terminal
No 3rd party plugins or anything else to remove, no scripts to launch
Removed Illustrator caches
Removed beta version
Rebooted several times

System info:

M2 with 16 gb
Sonoma 14.4.1
System Monitor shows 9 gb free before trying to launch
Monitor shows 12 gb used when launch attempt is in progress
95 gb disk available, trash is empty, iCloud is nearly full
Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

解決に役立った回答 Andrew N14

Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.

keefers510

Participant

My problem was getting an error trying to Open my Adobe illustrator Beta version. Did what andrew n14 said and unstilled all my beta progams. Re installed my adobe beta illustrator and wallah! Worked like a charm.

yaminniechandrra

Participant

I have just updated all the apps and illustrator still won't start. It freezes as soon as start showing initializing. How is everyone else working around this issue? I'm unable to work.

Monika Gause

Community Expert

@yaminniechandrra schrieb:

I have just updated all the apps and illustrator still won't start. It freezes as soon as start showing initializing. How is everyone else working around this issue? I'm unable to work.

Please post information about your system.

Additional hardware, Illustrator plugins, system and hardware information.

How many fonts are installed?

yaminniechandrra

Participant

602. Most of these are system fonts that are locked.

Actovate

Participating Frequently

I am having the same problems! Losing so many hours trying to resolve this!

Monika Gause

Community Expert

@Actovate schrieb:

I am having the same problems! Losing so many hours trying to resolve this!

Do you have any Adobe Beta app installed? video apps for example?

A

Asia21904122c0yq

Participant

when i open adobe illustrator it is not properly opened and not responsed and when wait my computer outo of memory, and it used 100 GB, please help how fixed

Ton Frederiks

Community Expert

Do you have betaversions installed? If so deinstall them.

I

ilanMor100

Participant

I have a problem opening Photoshop and Illustrator, wrong files were deleted... I can't open. Staying stuck on opening: initializing plugin. I removed the programs and installed again without success, I removed creative cloud and installed again - no success.

Monika Gause

Community Expert

Are you sure that there is no Adobe Beta aopp installed in your applications folder?

Anubhav M

Community Manager

Hello @ilanMor100,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3WKr5K4)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4diiK7b) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

L

Luis Ant23010087xeb7

Participant

Not working is pain in the aa with a lot of works to do

B

Bright Fantail

Participant

I also removed the photoshop, illustrator and indesign apps including their preferences. Restarted mac and installed them back one by one. Does that help?

L

Luis Ant23010087xeb7

Participant

It's the same with Photoshop....

A

Anna_Boleyn0684

Participant

I am experiencing a recurring issue with Adobe Illustrator (version 27.8.1) on my MacBook Air (model 8,2) running macOS 14.6.1. The application frequently hangs, causing significant disruptions to my workflow.

Details of the issue:

Duration of hang:Approximately 21.60 seconds, with 18 seconds being unresponsive.

System resources:

- Active processors: 4

- Free disk space: 61.07 GB out of 233.47 GB

I have attempted the following troubleshooting steps:

1. Restarted my computer.

2. Closed other applications while running Illustrator.

3. Ensured that my macOS and Illustrator are updated to the latest versions.

Despite these efforts, the issue persists. I would appreciate any guidance or solutions you could provide to resolve this problem.

Thank you for your assistance!

Monika Gause

Community Expert

Do you have any Adobe Beta apps installed?

If so, uninstall them, reboot and try again.

Anubhav M

Community Manager

Hello @Anna_Boleyn0684,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3yEMzjp)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dH74Lo) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

H

hridoybabu

Participant

I need help fixing my illustrator. I can open the app up and works but when i try to open a file it will show a white screen and just sit there and try to load. When I close the app out it will give me a screen that says the app is not responding. I have tried to look up how to fix it but I haven’t had any hope

Monika Gause

Community Expert

Please try what Anubhav posted in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227237

G

German375477502wzl

Participant

Hi there, since tuesday of this week (august 6th) I'm unable to open Illustrator, InDesign or Photoshop. It stucks at plugins initialization. It asks for 40+ GB of RAM, sometimes over 100GB. I've done everything: uninstall and install again, install previous versions, used Creative Cloud Cleaner thing and deleted Preferences folder. I even updated (finally) to Sonoma from Ventura and nothing.

It's not opening also using Rosetta. So yes, I've lost now three clients due to very tight deadlines.

G

German375477502wzl

Participant

Allright. Went nuclear with this one and now its working fine. Here are my steps:

1. Uninstall everything through Creative Cloud. Illustrator, Photoshop, InDesign, Premiere Pro, even the one that were working just ok.

2. Go to App folder, delete everything related to Adobe. Empty the trash can.

3. Launch CC Cleaner and clean everything all at once.

4. Restart system.

5. Install Illustrator.

6. Enjoy and breathe.

S

seanborja

Participant

Adobe Illustrator Beta gave me an error prompt that states, “Adobe Illustrator” is damaged and can’t be opened. [This file was downloaded on an unknown date.]

This began a systematic process of uninstalling the Beta app, and later both the Beta app and the Illustrator 2024 app when upon reinstalling it still failed. I then used the Adobe Cleaner app to fully remove Adobe Illustrator 2024 and Beta—nothing works.

My MacBook Pro (Mac OS Sonoma 14.6.1 (23G93)) started experiencing issues yesterday, unable to open an AI file. I am a Creative Suite subscriber.

Any suggestions?

jane-e

Community Expert

@seanborja

You posted your Illustrator question in the Photoshop forum. I've move it to Illustrator for you. I see a forum for Illustrator for Web that is in beta, but not one for the beta desktop version.

Jane

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