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tunghoy
tunghoy
Inspiring
July 26, 2024
解決済み

Illustrator Mac 2024 freezes on launch, won't start

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

  • Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
  • Used the Cleanup tool to remove Illustrator and CC desktop
  • Deleted font cache using Terminal
  • No 3rd party plugins or anything else to remove, no scripts to launch
  • Removed Illustrator caches
  • Removed beta version
  • Rebooted several times

 

System info:

  • M2 with 16 gb
  • Sonoma 14.4.1
  • System Monitor shows 9 gb free before trying to launch
  • Monitor shows 12 gb used when launch attempt is in progress
  • 95 gb disk available, trash is empty, iCloud is nearly full
  • Other CC apps are installed but not running

 

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

    解決に役立った回答 Andrew N14

    Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.

    返信数 54

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    S
    Samuel Ellis
    Participant
    August 9, 2024
    • First--please dont tell me to search the forums as I have been working on this for the week and that advice is not helpful.
    • Second--Apple said to contact Adobe--my computer is fine, we have spent a few days doing diagnostics and this problem only happens when trying to run adobe products.
    • Third I have different versions of some of these programs and use them all for different things as they do not all seem to work consitantly accross builds. I do remove the builds I do not use.

     

    Below are som pictures of activity monitor when trying to launch any of these programs--these are just illustrator but I can provide them from other programs in the suite.
    Ai 2022

    Ai 2023

    Ai 2024


    I rebooted, booted in safe mode, ran first aid, empted caches, created ne users, removed programs, stopped things running in the background, etc, thought maybe it was the new MAC OS 14.6 or 14.6.1 but after spending hours with the apple tech folks they said check with Adobe--so I need to contact them but figured I would put this here to see if anyone else is running into these issues.

    Working on an iMac 
    Chip: Apple M1
    Memory: 16GB


    I do wonder if there are hidden files being created that are being refrenced--but I just don't know.

    S
    Samuel Ellis
    Participant
    August 9, 2024

    I should also note that we also tried to open these programs without other programs running as well.

    K
    kroseler1
    Participating Frequently
    August 9, 2024

    We have removed 28.6 and rebooted and reinstalled 28.6, no change. We have removed 28.6, rebooted, and installed 28.5, no change. I have tried in the user profile and in the administrator profile and no difference. All other Adobe apps are working fine. We have no beta apps installed and this just randomly started yesterday. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 9, 2024

    Hello @kroseler1,

    We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:


    - Close all Adobe applications
    - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3SMsiiH)
    - Relaunch Illustrator


    If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3LWWYKv) and then reinstalling and share your observations.


    Looking forward to hearing from you.


    Thanks,
    Anubhav

      K
      kroseler1
      Participating Frequently
      August 9, 2024

      We have no beta apps installed currently on this user's machine. I will try the Creative Cloud cleaning tool and see if that helps.

       

      D
      danny_68
      Participant
      August 9, 2024

      I am running Sonoma 14.6.1 on a 2018 Macbook Pro. I can no longer run Adobe apps. They no longer launch. I get the message "FallDownGoBoom64... I reinstalled everything, but still it doesn't work. Indesign 2021 still works...anyone have any ideas?

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      August 9, 2024

      Hello @danny_68,

       

      We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:


      - Close all Adobe applications
      - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4fETVEb)
      - Relaunch Illustrator


      If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4djzJGo) and then reinstalling and share your observations.


      Looking forward to hearing from you.


      Thanks,
      Anubhav

      D
      danny_68
      Participant
      August 11, 2024

      Hello Anubhav,

      Thank you for your mail.
      Ik did all the things you said.

      Still I am not able to start the adobe programs. The memorie runs full by Adobe. Microsoft and other programs are working normal.
      What can I do. I can’t work now for three days and thats is becoming a real problem as you can imagine.

      Hoop to hear from you,

      Greets, Danny

      


      Vriendelijke groet,

      Danny de Neef




      

      [Personal Info removed by moderator]

      A
      abhi_mographer
      Participating Frequently
      August 9, 2024

      Hey,

       My Illustrator is not responding after loading screen.

       

      I have tried Re Installing, same problems persists in previous versions too.

       

       

       

        A
        abhi_mographer
        Participating Frequently
        August 9, 2024

        Same problem in Photoshop and even in the photoshop Beta version.

          A
          abhi_mographer
          Participating Frequently
          August 9, 2024

           

          A
          Alu_3
          Participant
          August 9, 2024

          I can't even open illustrator. I have tried uninstalling it and installing it again but it's not working. Was there an issue with it?

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          August 9, 2024

          Do you have any Adobe beta apps installed? Particularly anything video?

          Can you uninstall all the betas, reboot and then try again?

           

          If you do not want to install al betas, please start with Media Encoder, Premiere, After Effects. 

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          August 9, 2024

          Hello @Alu_3,

          We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:


          - Close all Adobe applications
          - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3SEjyes)
          - Relaunch Illustrator


          If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4fC5FY8) and then reinstalling and share your observations.


          Looking forward to hearing from you.


          Thanks,
          Anubhav

            G
            Gagandeep30533193py1k
            Participant
            August 9, 2024

            Everything worked yesterday, but Illustrator and Photoshop stopped opening on my Mac today. I tried uninstalling and reinstalling different versions, but still no luck.

             

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              August 9, 2024

              Do you have any Adobe beta apps installed? Particularly anything video?
              Can you uninstall all the betas, reboot and then try again?

              If you do not want to install al betas, please start with Media Encoder, Premiere, After Effects.

              Anubhav M
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              August 9, 2024

              Hello @Gagandeep30533193py1k,

              We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:


              - Close all Adobe applications
              - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3AiBbu0)
              - Relaunch Illustrator


              If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3WHiwQh) and then reinstalling and share your observations.


              Looking forward to hearing from you.


              Thanks,
              Anubhav

              D
              David30125243i5sb
              Known Participant
              August 9, 2024

              Yesterday for some reason my illustrator froze so i tried restarting the app however from that moment on when I try opening the app it is stuck on the loading screen/splash screen with the circling beach ball. I tried restarting my computer, updating both the app and my computer, I even went as far as uninstalling the app and reinstalling it again however nothing is working please help!

                Monika Gause
                Community Expert
                Monika GauseCommunity Expert
                Community Expert
                August 9, 2024

                Do you have any Adobe beta apps installed? Particularly anything video?
                Can you uninstall all the betas, reboot and then try again?

                If you do not want to install al betas, please start with Media Encoder, Premiere, After Effects.

                Anubhav M
                Community Manager
                Anubhav MCommunity Manager
                Community Manager
                August 9, 2024

                Hello @David30125243i5sb,

                We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps as Monika suggested to check if they help:

                - Close all Adobe applications
                - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4dArmpM)
                - Relaunch Illustrator

                If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dggAFo) and then reinstalling and share your observations.


                Looking forward to hearing from you.


                Thanks,
                Anubhav

                R
                R__m_Jones24
                Participant
                August 9, 2024

                Both Illustrator and photoshop fail to launch when I try to use them. They were working fine a day ago, no new updates, no changes to the mac. When clocking to open them the loading window appears for a time, but then my mac just starts to slow. I am still able to foce quit, though mouse clicks only register after an additional 10seconds to a minute. If I do not do this, either program will cause my mac to inform me i need to close a program down in order to save disk useage, and tells me that either program is using up to or over 100GB. 

                I have uninstalled and reinstalled both current and older versions, and I have since updated the Mac itself and restarted the Mac countless times but nothing seems to work whilst other programs like Premiere and Lightroom both seem to be working and running fine.

                  Monika Gause
                  Community Expert
                  Monika GauseCommunity Expert
                  Community Expert
                  August 9, 2024

                  Do you have any Adobe beta apps installed? If so, try and uninstall them. Reboot and then check if it launches.

                  Anubhav M
                  Community Manager
                  Anubhav MCommunity Manager
                  Community Manager
                  August 9, 2024

                  Hello @R__m_Jones24,

                  We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:


                  - Close all Adobe applications
                  - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4dCaU8l)
                  - Relaunch Illustrator


                  If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dCaUFn) and then reinstalling and share your observations.


                  Looking forward to hearing from you.


                  Thanks,
                  Anubhav

                  A
                  Adharazivid
                  Participant
                  August 8, 2024

                  how can i fix this problem " Illustrator and photoshop Won't Open (Stuck on Initializing plugins ) but Pr and lightroom are ok" I am using MacBook pro 13 .

                   

                    Monika Gause
                    Community Expert
                    Monika GauseCommunity Expert
                    Community Expert
                    August 8, 2024

                    Do you have any Adobe beta app installed? If so, try and uninstall it. Then reboot.

                    Anubhav M
                    Community Manager
                    Anubhav MCommunity Manager
                    Community Manager
                    August 9, 2024

                    Hello @Adharazivid,

                    We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps as Monika suggested, to check if they help:


                    - Close all Adobe applications
                    - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3WXFzaE)
                    - Relaunch Illustrator


                    If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3WUQthw) and then reinstalling and share your observations.


                    Looking forward to hearing from you.


                    Thanks,
                    Anubhav

                    nuxxmedia
                    nuxxmedia
                    Participant
                    August 8, 2024

                    I’m reaching out to you for assistance with an issue with Photoshop and Illustrator.

                     

                    When I launch either application, the initial splash screen appears and then hangs indefinitely. In the "Force Quit" menu, both applications are listed as "not responding."

                     

                    I use these programs all the time for my work, and this problem started just yesterday. I'm quickly falling behind in my work and need a resolution as soon as possible.

                     

                    I used both programs recently without any issues, and I haven’t made any changes to my system that I’m aware of.

                     

                    Here are the troubleshooting steps I’ve already taken:

                    • Relaunched the applications several times, while resetting the preferences
                    • Restarted the computer multiple times
                    • Uninstalled and reinstalled both applications

                     

                    Interestingly, Premiere Pro and After Effects do load, though they take longer than usual. Acrobat, on the other hand, works perfectly fine.

                     

                    Here are my system details: iMac 27-inch, 2020, 10 Core i9, AMD 8GB Graphics Card, 64GB RAM, Running macOS Sonoma 14.5.

                     

                    I would greatly appreciate any ideas or suggestions you may have to resolve this issue.

                     

                    Thank you for your help!

                     

                    Dan

                      Anubhav M
                      Community Manager
                      Anubhav MCommunity Manager
                      Community Manager
                      August 9, 2024

                      Hello @nuxxmedia,

                      We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:

                      - Close all Adobe applications
                      - Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4dde2b9)
                      - Relaunch Illustrator

                      If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3WHNvLQ) and then reinstalling and share your observations.


                      Looking forward to hearing from you.


                      Thanks,
                      Anubhav

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