It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:Uninstalled from CC desktop and from Finder, reinstalled over and over and over.Used the Cleanup tool to remove Illustrator and CC desktopDeleted font cache using TerminalNo 3rd party plugins or anything else to remove, no scripts to launchRemoved Illustrator cachesRemoved beta versionRebooted several times System info:M2 with 16 gbSonoma 14.4.1System Monitor shows 9 gb free before trying to launchMonitor shows 12 gb used when launch attempt is in progress95 gb disk available, trash is empty, iCloud is nearly fullOther CC apps are installed but not running Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Hernan270041127hpi

Participating Frequently

Any idea what to do? I restarted couple of times already.

Community Expert

There are currently some issues with Adobe betas. Does the released version work for you? Do you have any other Adobe betas installed, like video?

Hernan270041127hpi

Participating Frequently

Photoshop Beta works.

P

paulvesco

Participant

On a Mac

I can successfully open Acrobat and Lightroom, but I can't open Illustrator or InDesign (my 4 basic apps that I use in my business). Both AI and ID show a splash screen and start to load, but never do.... spinning circle and my Mac shows "Program Not Responding". I have a 2-seat license and all the programs open normally on my other Mac.

I have updated my software from OS 14.4 to OS 14.6.1 (after this problem started). I have restarted many times. And historically, I have literally been using ID all week for a project. Illustrator I haven't used for a while, but that's what seemed to be the first sign of this glitch.

I have searched the database and tried several solutions.... None of them worked. Please help. I need to get some work done. For now, I'll have to chase my assistant off of her computer, but this obviously isn't ideal.

My next step is to reinstall my OS which is a 2+ hour job, but I'm hoping for some sort of solution before I do that.

Thank you.

Community Expert

Do you have any Adobe beta app installed? If so, try and uninstall them and reboot. Does it work then?

Community Manager

Hello @paulvesco,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3LZvgga)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3M0bX68) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

Q

qwishunas4549300

Participant

Hello,

As I go to launch Illustrator the pinwheel just keeps spinning and it never opens, any ideas?

Community Manager

Hello @qwishunas4549300,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/46LMOWv)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4drjbfk) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

Q

qwishunas4549300

Participant

Hi, I dont see any beta apps, what should I do now?

B

bryanbarber214

Participant

This is nuts! I haven't been about to run Illustrator for two days. It stopped in the middle of a project. I haven't been able to get support to answer either on the phone or chat. This is frustrating beyond me.

Is anyone else having this issue?

Bryan

Community Expert

Do you have any Adobe beta applications installed? Photoshop, video apps?

If so, try and uninstall them.

Community Manager

Hello @bryanbarber214,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3AaVedK)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3AiHJZJ) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

hoiyiu08

Participant

the app keep saying intializing plugi-in and doesn't launch

What can I do?
I need help urgently as my client is waiting for the revision...

Please help!

Anshul_Saini

Community Manager

Hi @hoiyiu08,

I'm sorry to hear about the trouble you're experiencing. I'd like to confirm that this is an ongoing issue. Other users have reported a similar issue, and we have found that completely uninstalling & reinstalling all beta applications helps resolve it.

If that doesn't help, please try the following steps and let us know your observations:

- Close all Adobe applications. - Remove all CC apps using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68

- Reinstall Illustrator using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC

- Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Best,

Anshul Saini

hoiyiu08

Participant

Thank you!

Participant

Community Manager

We're sorry to hear about the trouble you're experiencing. Few other users have reported a similar issue, and we have found that completely reinstalling the applications helps resolve it. While our team is working on resolving this issue, could you please try the following steps and let us know your observations:

Close all Adobe applications.
Remove Illustrator and other affected apps using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68.
Reinstall apps using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC.
Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Regards,

Srishti

T

thomas_4308

Participant

Hi @Srishti Bali
We are also expericing this same issue. We attempted to completely reinstall Illustrator following the steps above and the issue still persisted. We have ensured the macOS is fully up to date to the latest OS (Sonoma 14.6.1) and Illustrator is on latest version (28.6). Please advise for additional troubleshooting and remediation steps.

I

Ivan Fedorych

Participant

Hi! I have downloaded the latest illustrator to my 2023 MAcBook Pro and something weird is happening lately - when I turn the app it instantly takes 26 - 50 GB of RAM and freezes.

I have reinstalled it but nothing helps.

Please assist.

Ton Frederiks

Community Expert

Do you have Adobe beta versions installed? See if uninstalling them helps.

Community Manager

Hello @Ivan Fedorych,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Ton suggested, to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4dvyh3k)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dCAt99) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

K

KPN390596082nv2

Participant

Stop at this screen

Community Expert

Do you have any Adobe Beta apps installed?

Uninstall them.

R

ROB5EDC

Participant

Yep! I have the exact same thing happening now. I have attempted all the below suggestions and still not working.
Did you manage to sort this out?
Thanks

D

defaultdrb8xf8fgaca

Participant

Just uninstall any Beta apps you have installed, and the apps should run normally. Just tested it and it worked wonders!!

andrew79871339

Participant

Thx, that did it for me!!!!

M

Merry_character5E89

Participating Frequently

Yeah, I'm on te same boat.

I've noticed in the last couple of days the my photoshop and illustrator is using a lot of ram that it even uses swap memory considering that I have 64gb ram. And now apps are not even opening. All my other apps, aside from Adobe apps, are working.

Macbook Pro M1 Max user.

D

dawnk11363365

Known Participant

I have 24GB unifired memory. And having issues. I maxed out the ram on my new M3 to avoid free memory issues.

Thanks as goofed on my first post. Sure glad I dropped my Illustrator class starting next week as I'd be going nuts now not having the app functioning properly.