Illustrator no inicia en MacOS Sonoma

Forum|Forum|1 year ago
April 19, 2024
2 replies
859 views

He intentado iniciar en modo compatibilidad con roseta o de forma nativa, he realizado downgrade de versiones y no funciona. Alguien me pueda indicar una forma de solucionarlo! Gracias!

Bug

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J

Juan Pablo32423785d3ec

Participant

estoy con el mismo problema!!!! Sonoma!!!!

Monika Gause

Community Expert

Please try this: https://community.adobe.com/t5/illustrator-discussions/illustrator-is-stuck-on-this-black-screen/td-p/11427549

Anubhav M

Community Manager

Hello @Jessi36843457rfik,

Sorry to hear about your experience. Would you mind trying the following steps, as suggested by Monika, and checking if they help:
1) Close all Adobe applications
2) Navigate to the following folder location:
(Windows) C:\Program Files\Common Files\Adobe\UXP
(macOS) Macintosh HD/Library/Application Support/Adobe/UXP

3) Rename the UXP folder to ~UXP
4) Relaunch Illustrator.

Looking forward to hearing from you.

Thanks,

Anubhav

J

Jessi36843457rfikAuthor

Participant

He realizado todos los pasos indicados y continuo con el mismo problema.
Además, ingresé al link https://community.adobe.com/t5/illustrator-discussions/illustrator-is-stuck-on-this-black-screen/td-... y he seguido todos los pasos propuestos en el y no he conseguido nada. El problema persiste.

Tendrás alguna otra opción?

Como antecedente mi equipo es:
Macbook Air M1 2020
S.O.: MacOS Sonoma 14.4.1

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