Illustrator on iPad crashes immediately when internet is turned on (iPadOS compatibility bug)

Hello,

I am facing a critical bug with Adobe Illustrator on iPad after the latest iPadOS update, and the automated customer service was unable to help.

Here is the exact problem: 1. The app has been working perfectly fine for me since 2021 without any issues until the latest iPadOS update. Now it only works offline (I can open a document and draw a circle). 2. However, the exact second the internet is turned on (Wi-Fi or cellular), the app instantly crashes to the iPad home screen. 3. This is a 100% server-side license or cloud synchronization compatibility bug with the new iPadOS update. 4. I have already reinstalled the app dozens of times, cleared the cache, restarted the device, and verified my account. Nothing helps on the local side.

Because of this synchronization crash, I have just lost 3 days of my professional work when the app collapsed during an export attempt.

As a professional illustrator and long-time Adobe user, this is a disaster for my workflow. Please escalate this to the Mobile App Engineering Team. We need a hotfix for this iPadOS cloud sync conflict immediately