Illustrator opens file but shows nothing

Forum|Forum|1 year ago
May 21, 2024
3 replies
2688 views

Recently this started happening: I open Illustrator and open a file (either from recents or through the File > Open menu). It looks like it's opening the file. Heck, sometimes it even flashes the illustration for half a second, and then... nothing. See video.

Same thing with the Beta version which leads me to believe is has to do with the videodrivers. So I tried both Gamer version as 'Stable' version. No difference.

Sometimes rebooting helps, but my workflow is so 'complicated' that rebooting really gets me out of the flow.

Anyone else has this problem. Or rather, has the solution?

EDIT

I also get this error every now and then. Might this be related?

update
I was able to open the file in the web version of Illustrator. Not ideal, but I needed to get my work done. I'm looking at Affinity Designer for a future solution.

Illustrator_84i2QyTYo2.zip

Bug

This topic has been closed for replies.

Monika Gause

Community Expert

Can you share that file so we can try it?

Change the file extension to pdf and you can upload it to the forum.

Dio VayneAuthor

Known Participant

It's not dependent on a certain file. It's with all files.

sishamIAGD

Community Expert

And with the Illustrtor issue, have you tried uninstalling, clearing preferences, and reinstalling?

Also have you zoomed right out to check if anything is there?

Dio VayneAuthor

Known Participant

I try to leave this as a last resort because of all the plugins I have to find, install and register again.

I've tried zooming out yes. And it seems to be happening random. Last week I thought I found a solution. Thinking it had to do with the fact that files were on a Google Drive folder. But the fix that seemed to work doesn't work today, so it was just a fluke.

Dio VayneAuthor

Known Participant

I've been trying to edit a file all morning, so at a last resort I tried clearing preferences, uninstalling and reinstalling and still the same issue. As you can see, the file first pops up and then disappears.

Illustrator_rLtGIjYHPV.zip

sishamIAGD

Community Expert

This might help with the Acrobat issue: https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-collaboration-synchronizer-24-1-has-stopped-working/m-p/14560133

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