Skip to main content
Inspiring
December 20, 2022
Question

Illustrator update failing.. what can I do to fix it?

  • December 20, 2022
  • 3 replies
  • 1339 views

This is the error I am getting.

What can I do fix it? 

 

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 3 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeIllustrator27-Core', version:27.1.1.196
FATAL: Error occurred in install of package (Name: AdobeIllustrator27-Core Version: 27.1.1.196). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Illustrator 2023\Support Files\Required\Fonts\MyriadPro-Regular.otf". Error 32 The process cannot access the file because it is being used by another process.
WARN: File C:\Program Files\Adobe\Adobe Illustrator 2023\Support Files\Required\Fonts\MyriadPro-Regular.otf locked with Process Creative Cloud.exe
WARN: Unable to move file at "C:\adobeTemp\ETR33FA.tmp\2\StagingArea\Application\Support Files\Required\Fonts\MyriadPro-Regular.otf" to "C:\Program Files\Adobe\Adobe Illustrator 2023\Support Files\Required\Fonts\MyriadPro-Regular.otf" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------
This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
December 28, 2022

Hi @elindo586,

 

Thanks for reaching out. I hope the suggestion suggested by Kevin helped. If not, would you mind whitelisting this "cc-api-data.adobe.io" URL in the system network firewall? If you are using any third-party network adblocker or antivirus, then add that URL there as well. If that doesn't help, then whitelist the URLs in the attached txt document.

 

Let us know if that helps or if you need further assistance. We'd be happy to help.

 

Thanks,

Anshul Saini

Kevin Stohlmeyer
Community Expert
Community Expert
December 20, 2022

Error code 184 means a process is locked. See this thread for a solution (uninstall and reinstall software)

https://community.adobe.com/t5/download-install-discussions/error-184-on-creative-cloud-update/m-p/10503442

Monika Gause
Community Expert
Community Expert
December 20, 2022

Please tell us about your system.