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Ian2757221053v4
Participant
January 25, 2024
Question

Illustrator Won't Open after 28.1 Update

  • January 25, 2024
  • 2 replies
  • 579 views

Hello,

I decided to update my illustrator and it seems like it is having some issues. 
I have a Mac 2020 with 1.4 GHz Quad-Core Intel Core i5, Intel Iris Plus Graphics 645 1536 MB, 8 GB 2133 MHz LPDDR3

And every Itime I open it this shows and I can't do anything about it or click anything.

Please Help.

Thank you.

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 28, 2024

Hello @Ian2757221053v4,

 

Sorry to hear about your experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the following steps and check if it helps:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

I
Ian2757221053v4Author
Participant
January 28, 2024
Still didn’t work unfortunately. Do you think it is because of my low memory?
E
Emily34766214zjmd
Participant
January 29, 2024

I have exactly the same and I have 16GB!

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 25, 2024

You could check out if this helps: https://community.adobe.com/t5/illustrator-discussions/illustrator-is-stuck-on-this-black-screen/td-p/11427549

 

If not, please continue in your own thread (this one here)

 

The 8GB - is the amount of RAM that you have? That's not a lot.

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