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Participant
Jun 8, 2021 5:18 PM UTC
Answered

IllustratorGc.jsx script error while launching Illustrator 25.3

Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

 

 

{Renamed by MOD}

Srishti_Bali
Srishti_BaliCorrect answer
Legend
Oct 11, 2021 1:38 PM UTC

Hi all,

 

We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

 

Regards,

Srishti

189 replies

Participant
Aug 26, 2025 7:54 AM UTC

still got the problem in 2025!

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Harshika Verma
Community Manager
Community Manager
Aug 26, 2025 8:19 AM UTC

Hi there, 

 

We are sorry for the frustration. Would you mind telling us the version of Illustrator installed on your machine? Please share the details of your operating system. Does that happen with all files or with a specific file?

 

Did you try the suggestion shared in the post?

 

We will try our best to help. 

 

Thanks,

Harshika

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Srishti_Bali
Srishti_BaliCorrect answer
Legend
Oct 11, 2021 1:38 PM UTC

Hi all,

 

We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

 

Regards,

Srishti

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Participant
Oct 11, 2021 7:37 PM UTC

Not really for me.

I have a Mac mini M1 and now after updating Illustrator and Logitecth Option I have this error. 

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Participant
Oct 6, 2021 8:52 AM UTC

For those that are not familiar with code, I have done that an Works (MACBOOK PRO):
1) Install a code editor like Visual studio Code (Free).
2) Type this:
app.preferences.setBooleanPreference("ShowExternalJSXWarning", false)

3) Save it on desktop as .jsx (write this at the end).
4) Go to illustrator and do that: File > Scripts > Other Scripts


Hopefully that helps!

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Doug A Roberts
Community Expert
Community Expert
Oct 6, 2021 9:15 AM UTC

There is no need for a code editor. Just any software that can save plain text files.

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Participant
Sep 24, 2021 7:17 PM UTC

Hi there,

 

One easy fix is to simply drag the dialogue box out of your visual workspace. This way you can still use the crown without the warning screen popping up every time you try to use it. However, you will have to close the warning box if you are trying to save or exit the program, as the program prioritizes the warning box over the main menu functions. 

 

P.S. the .jsx file did not eradicate the problem for me, so i have been using this method

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Dennis_Z
Known Participant
Sep 24, 2021 7:45 AM UTC

This is so damn annoying, literally shouting at my computer here.

I'm glad the workaround helped with the javascript. 

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Participant
Sep 6, 2021 4:02 PM UTC

Still having this issue on Illustrator 25.4.1

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Participant
Aug 27, 2021 6:27 AM UTC

This is VERY annoying. I tried making my own JSX file to diable the popup as mentioned by rama_ai but it doesn't work.... I copy pasted exactly what was in the message: app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

But when I import the .jsx file Illustrator says there is a syntax error?

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EndeavorGlobal
Participating Frequently
Aug 27, 2021 3:48 PM UTC

@hopeful_Raindrop5FB2 you may have ran into the same issue as I did with the typographer quotes. Try this instead:

 

app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

 

Also make sure to convert the text plain text before saving.

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rama_ai11751598
Inspiring
Aug 25, 2021 1:26 PM UTC

We are investigating this issue and reached out to Logitech for permanent solution. Meanwhile users can try the below workaround.

Create a JSX file with the following content:

 

app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

 

Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

This will suppress the warning dialog and run the script.

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EndeavorGlobal
Participating Frequently
Aug 25, 2021 4:54 PM UTC

Hi Rama,

 

I just tried this and it did not work. I copy and pasted the content into a txt document and renamed the file to .jsx — am I doing something wrong? Below is the error message I receive after selecitng the .jsx file. I also have the latest version of LogiOptions, but still receive the script warning.

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rama_ai11751598
Inspiring
Aug 25, 2021 5:01 PM UTC

@EndeavorGlobal Looks like quotes got replaced with typographer's quotes causing this error please use the below that contains correct quotes.

 

app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);
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Participant
Aug 23, 2021 6:06 AM UTC

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Participant
Aug 23, 2021 4:45 PM UTC

Use a versao Beta do logitech, para mim resolveu o problema.

https://www.logitech.com/en-gb/software/logi-options-plus.html

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soulforge
Participating Frequently
Aug 23, 2021 6:36 PM UTC

A menos que você tenha o teclado Kraft ... que atualmente não é compatível com a versão beta, o que para mim parece insano

-------------------------

Unless you have the Kraft keyboard ... which is not currently supported in beta, which to me seems insane

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maFernanda-Rami
Participant
Aug 22, 2021 5:03 PM UTC

I also have the issue despite having updated everything. Waiting from a prompt solution from adobe

thanks

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Participant
Aug 23, 2021 4:45 PM UTC

Use a versao Beta do logitech, para mim resolveu o problema.

https://www.logitech.com/en-gb/software/logi-options-plus.html

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