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sj__
Participant
Jun 8, 2021 5:18 PM UTC
Answered

IllustratorGc.jsx script error while launching Illustrator 25.3

Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

 

 

{Renamed by MOD}

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    Oct 11, 2021 1:38 PM UTC

    Hi all,

     

    We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

     

    Regards,

    Srishti

    View reply

    189 replies

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    unknownparts
    Participant
    Aug 20, 2021 5:34 PM UTC

    Has anyone found a solution for this? It is driving me absolutely crazy! I can't get anything done!

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      Michel Avelar
      Participant
      Aug 20, 2021 6:01 PM UTC

      Use a versao Beta do logitech, para mim resolveu o problema.

      https://www.logitech.com/en-gb/software/logi-options-plus.html

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        Bernardo5C69
        Participant
        Aug 18, 2021 5:44 PM UTC

        This is extremely annoying...


        Turning OFF the application specific settings is NOT a solution. That was one of the reasons why I and most likely everyone who bought this specific mouses or keyboards, had them in first place!

         

        It's August 18th and this problem is still requiring solution.

        Absolutely disgraceful, there's no way you can work with that notification popping every 10 seconds.

        Translate
          defaultuxiwqb7ns1g1
          Participant
          Aug 16, 2021 8:29 AM UTC

          I'm having the same issue running the latest versions of Adobe AI and logitch options and it's making Illustator impossible to use with this error message every 5 seconds. 

           

           

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          cloudninedesign
          cloudninedesign
          Participating Frequently
          Aug 12, 2021 12:49 PM UTC

          Don't mark this issue as "solved," because it is NOT. I am running current versions of both Illustrator and Logi Options. FIX THIS, ADOBE.

          Translate
            TriChas
            Participating Frequently
            Aug 12, 2021 2:19 PM UTC

            Same situation, I am running latest versions of each and its NOT FIXED, only way I have seen reported as a fix is to install the new Logi Options+ Beta  software https://www.logitech.com/en-gb/software/logi-options-plus.html 

            Not tried it yet, but is that as good as it gets to resolve, dump the exisitng Logi Options and go with a Beta version?

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            Michel Avelar
            Participant
            Aug 17, 2021 7:44 PM UTC

            Me parece que a versão Beta resolveu o problema.

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            lsmithbarbri
            lsmithbarbri
            Participating Frequently
            Aug 10, 2021 4:13 PM UTC

            Yup, updated Illustrator and was able to turn all applications back on in Logi with no errors. 

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              soulforge
              soulforge
              Participating Frequently
              Aug 10, 2021 4:44 PM UTC

              Glad it worked for you, I on the other hand updated 2 days ago ... didn't do anything .. still have the error and everything is the NEWEST thing on the books for all parties involved. MacOS, Logitech, and Adobe Illustrator.

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              Srishti_Bali
              Srishti_Bali
              Legend
              Aug 10, 2021 2:04 PM UTC

              Hi all,

               

              Those whose are still facing this issue, we need to your help to investigate this issue further. I would request if you could share the following details:

              1. Screen recording of the issue.
              2. Logitech options app or web cam installed.
              3. Logitech driver version.

               

              Regards!

              Translate
                soulforge
                soulforge
                Participating Frequently
                Aug 10, 2021 4:41 PM UTC

                I've included a video ... the cycle happens about every 8 seconds whether there's a file open or not. on my intel 2021 i9 MBP it only happen when a file is open. This clip is recorded on an M1 MAc Mini 16GB model running MacOS 12 Monteray Beta 4. 

                 

                The easy fix is thanks for the warning 'stop excuting this script' then in prefs give us place to unblock a script if it gets fixed ... just saying

                 

                My UX wisdom for the day ... 🙂

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                  soulforge
                  soulforge
                  Participating Frequently
                  Aug 10, 2021 4:47 PM UTC

                  Before you ask, I updated 2 days ago ... didn't do anything .. still have the error and everything is the NEWEST thing on the books for all parties involved. MacOS, Logitech, and Adobe Illustrator. 😕😕

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                  Srishti_Bali
                  Srishti_Bali
                  Legend
                  Aug 9, 2021 10:28 AM UTC

                  Hi all,

                   

                  We're sorry to hear that updating the Logitech drivers hasn't resolve this issue. We are totally aware of this situation and team is working on it.

                   

                  While we are working on a fix to this issue, please feel free to upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43691253-scripting-window-keeps-appearing-and-no-way-to-rem ) and stay tuned for updates.

                   

                  Regards,

                  Srishti

                   

                  Translate
                  Doug A Roberts
                  Community Expert
                  Doug A RobertsCommunity Expert
                  Community Expert
                  Aug 9, 2021 10:52 AM UTC

                  Hi Srishti,

                  The uservoice post has been marked 'resolved' and locked. Users can no longer vote or comment on it.

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                  Srishti_Bali
                  Srishti_Bali
                  Legend
                  Aug 9, 2021 10:54 AM UTC

                  Thanks for highlighting this, Doug! I have sent a request to unlock this thread.

                   

                  Regards!

                  Translate
                  halogen88
                  Aug 5, 2021 7:15 AM UTC

                  Hi, can we get a proper solution instead of marking this solved when it obviously is not?

                  These comments marked "solution" are justs workarounds (disabling features of other software) and generic troubleshooting?

                  Why is this marked solved when it isn't solved?

                  There's no other real avenue for support than here, you'd be forgiven for thinking this wasn't industry-standard paid software. Yes this is a support community, but it's no hidden truth that the official support reps just browse publically available information anyway.

                   

                  Any updates on this?

                  Translate
                    halogen88
                    Aug 5, 2021 7:18 AM UTC

                    Also, no way to edit posts. Brilliant.

                    Translate
                      halogen88
                      Aug 5, 2021 7:14 AM UTC

                      Hi, can we get a proper solution instead of marking this solved when it obviously is not?

                      These comments marked "solution" are justs workarounds (disabling features of other software) and generic troubleshooting?

                      Why is this marked solved when it isn't solved?

                      There's no other real avenue for support than here, you'd be mistaken for thinking this wasn't industry-standard paid software. Yes this is a support community, but it's no hidden truth that the official support reps just browse publically available information anyway.

                       

                      Any updates on this?

                      Translate
                        soulforge
                        soulforge
                        Participating Frequently
                        Aug 3, 2021 1:36 AM UTC

                        This error is infuriating and the lack of a real solution is UTTERLY UNACCCEPTABLE! There is nothing that stops it. I pay way too much for this kind of crap to be an issue.

                        Translate
                          thomasB82C
                          Participant
                          Aug 23, 2021 6:43 PM UTC

                          Totally agree! Just sold my Craft keyboard and bought the MX version. Totally unaccepatble but needed a functionig keyboard in Illustrator...AND AND wond up buying a Loupedeck CT to replace the missing CROWN functions that I once had with the Craft! Why is this still an issue!!?! Looks poorly on both sides. AND AND even with this new MX keybaord it pops up the same error unless you turn off application features in the setup program.

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