Participant

Answered

IllustratorGc.jsx script error while launching Illustrator 25.3

189 replies
120191 views
Translate

Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue.

{Renamed by MOD}

Srishti_BaliCorrect answer

Legend

Hi all,

We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

Regards,

Srishti

Show previous replies

D

defaultmqyumuo3qky5

Participant

After the update I'm having this same issue to the point Illustrator is unusable. I can't move anything without the pop up happening. Adobe support keeps saying to update the Logi app, but that doesn't fix the issue. I haven't seen a solution yet to help this problem.

I really hope this isn't another Adobe issue where they just pass the blame to another company.

Translate

D

defaultmqyumuo3qky5

Participant

On top of that, rolling back to the previous version erased all my workspace preference.

Translate

M

mdk67009230

Participant

Can someone help? How to stop this pop-up?

Translate

GerssonDelgado

Inspiring

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12111644#M279395

Translate

A

Anonymous

Hello community,

Thanks for the help sofar. Sadly am I still getting the popup. I will provide screenshots of the version of both Logi Options and Illustrator.

PLEASE someone help me. This is my fulltime job and i can't work like this. I don't know what to do anymore. Even when i turn my mouse of i get the popup. It haunts me.

Kind reragrds,

Mandema

Translate

E

erobs16x

Participating Frequently

Hey man, I rolled back to the last version of Illustrator for now and I don't get the popup. I'm in the middle of a big sprint too and couldnt deal with this damn pop up. I swear, everytime they release a new version of Illustrator the program gets less and less stable.

Translate

E

erobs16x

Participating Frequently

Here's a screenshot of where to go to rollback to older versions.

Translate

N

nicolass76045998

Participating Frequently

Dear Comunity,

since a few days I receive that message from illustrator everytime I switch tabs and go back. There is a link in the dialog box (https://helpx.adobe.com/de/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html), unfortunately it did not help either. Super frustrating, I cant work properly with that message popping up every second.

The message says:

You are about to run the script contained in the file "IllustratorCc.jsx. Are you sure you want to proceed? See "More information" to learn how to use scripts in Illustrator and disable this message.

thank you in advance

Vincent

Translate

Ton Frederiks

Community Expert

It is "IllustratorGc.jsx", not IllustratorCc.jsx

See:

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12116812

Translate

N

nicolass76045998

Participating Frequently

Damn it, of course! Thank you! 🙂

Translate

D

doodledan

Participating Frequently

FYI, problem still not fixed in 25.3.1

I was hopeful there for a second...

Translate

seansmith25

Participant

Updated to 25.3.1 and latest Logi options and am still getting this error dialog constantly... this is very frustrating to try and get work done with.

Adobe could you please acknowledge that you are still working on this? Your answer stickied to this page doesn't work.

Translate

seansmith25

Participant

Ok, I tried the Beta Logitech Software... it worked!
https://www.logitech.com/en-gb/software/logi-options-plus.html

Translate

B

blazets

Participant

FOR ANYONE STILL GETTING THIS PROBLEM...

Please refer to my previous post: https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12116812#M279693

I updated to the last version of everything and had the error so had to disable application specific settings in Logi Options, which fixed it. Hopefully that will work for others in the same situation.

Translate

rickpirman

Participant

Help! how do i disable this from popping up everytime i open an illustrator file! it's crazy. If you hit "Cancel" it pops right back up in a few seconds.

Translate

Rob Sollom

Participating Frequently

Hi,

I keep getting the dialogue box in the screen shot attached. This happens (sometimes) when I switch tools with keyboard shortcuts and paste objects... it mostly seems to be random but always when I perform some action.

Any help would be much appreciated!

Thanks,

Rob

Translate

GerssonDelgado

Inspiring

please check out this

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12111644#M279395

Translate

D

doodledan

Participating Frequently

Since the most recent update (25.3) I've been getting this alert message constantly, like about once a minute:

Hitting "continue" or "cancel" does nothing. I've searched my Mac for existence of this script file and it's nowhere to be found. But it's knackering Illustrator for me. It's become unusable. Have uninstalled and reinstalled and still the same. Any help would be great.

Translate