Participant

Answered

Images are distorted when open/placed in Illustrator 2020 on MAC

7 replies
3733 views
Translate

When I open any image in illustrator it comes up like this

I have tried opening other images

I have restarted illustrator and my computer

But it does the same thing I have also tried placing images but nothing changes, maybe I have accidentally changed a setting.

please could someone help!

{Renamed by MOD}

This topic is closed to new replies. Start a new post to keep the conversation going.

Srishti_BaliCorrect answer

Legend

Hi Eve,

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes.

Regards,

Srishti

Srishti_BaliCorrect answer

Legend

Hi Eve,

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes.

Regards,

Srishti

Translate

E

Eve_MeadowsAuthor

Participant

Thank you!

Translate

Ton Frederiks

Community Expert

Iphone 16 bit png files are currently not supported in Illustrator.

Resave them as 8 bit in Photoshop.

Translate

E

Eve_MeadowsAuthor

Participant

thank you! It was a screenshot off my phone!

I opened it in photshop and saved it and opened the new photo and it worked!

Translate

Ton Frederiks

Community Expert

Good to hear that helped.

You may add your vote here for a fix in the future:

https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/37137061-png-16bit-color

Translate

JonathanArias

Legend

What format are you placing?

can you try opening the image in photoshop, export to web back to the same format?

Translate

E

Eve_MeadowsAuthor

Participant

Photoshop opens it fine.

im quite new to illustrator so when you mean format what do you mean?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.