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Eve_Meadows
Participant
May 16, 2020
Answered

Images are distorted when open/placed in Illustrator 2020 on MAC

  • May 16, 2020
  • 3 replies
  • 3702 views

When I open any image in illustrator it comes up like this 

I have tried opening other images

I have restarted illustrator and my computer 

But it does the same thing I have also tried placing images but nothing changes, maybe I have accidentally changed a setting. 

please could someone help!

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Srishti Bali

Hi Eve,

 

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes. 

 

Regards,

Srishti

 

 

3 replies

Srishti Bali
Community Manager
Srishti BaliCommunity ManagerCorrect answer
Community Manager
May 16, 2020

Hi Eve,

 

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes. 

 

Regards,

Srishti

 

 

E
Eve_MeadowsAuthor
Participant
May 16, 2020

Thank you!

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 16, 2020

Iphone 16 bit png files are currently not supported in Illustrator.

Resave them as 8 bit in Photoshop.

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Eve_MeadowsAuthor
Participant
May 16, 2020

thank you! It was a screenshot off my phone!

I opened it in photshop and saved it and opened the new photo and it worked!

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    May 16, 2020

    Good to hear that helped.

    You may add your vote here for a fix in the future:

    https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/37137061-png-16bit-color

      JonathanArias
      JonathanArias
      Legend
      May 16, 2020

      What format are you placing?

      can you try opening the image in photoshop, export to web back to the same format?

      E
      Eve_MeadowsAuthor
      Participant
      May 16, 2020

      Photoshop opens it fine. 

      im quite new to illustrator so when you mean format what do you mean?

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