Community Manager

Question

Install previous versions of Illustrator

Forum|Forum|9 years ago
January 29, 2017
363 replies
34982 views

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How-to

Show previous replies

YousifAziz

Participant

macOS Big Sur 11.7.11
I have the same problem; I want version 28.

Anubhav M

Author

Community Manager

Hello @YousifAziz

I’ve sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

Nancy3034487204cy

New Member

Can i have it too?

fazsaleem

Participant

hi. i need to download an older version of illustrator (i’m using macos big sur ver 11.7.4). CC desktop app only allows me to download ver 30.4, which isn’t compatible with big sur. i can't find any download links for the older versions. the option ‘other versions’ doesnt pop up on my cc desktop app. i can provide my adobe ID if needed.

fazsaleem

Participant

hiii i'd appreciate a response! :)

Anubhav M

Author

Community Manager

Hello @fazsaleem

I’ve sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

C

Cy5FBE

Participant

Jumping on here because I have a similar issue ~ I recently had to upgrade to a new laptop (both using Windows 11). I was using Illustrator 28.5 before, and need to install it again on my new device to maintain compatibility with my previous workflow. I can provide my Adobe ID via DM. Any help would be sincerely appreciated!

Anubhav M

Author

Community Manager

Hello @Cy5FBE

I have sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

VictoriaOP

Participant

Hi , i need also Illustrator 28.0
Im using Windows 11 pro. Please Help me, i need it asap.

[Personal info removed by moderator]
@Anubhav M @Abhishek Rao

Anubhav M

Author

Community Manager

Hello @VictoriaOP

Thanks for sharing the details. I have sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

j.rickell

New Member

I downloaded Catalina but I need the Adobe Illustrator 2020 I guess. Can you please assist? Thanks!

Tanya Ninovska

Participant

I have an active official subscription, but I cannot launch Adobe Illustrator on my Windows laptop.
> The issue: I am getting the error: 'We can't verify your subscription status. Error code: 12015'.
> What I've already tried:
> 1. Checked my internet connection (it's working fine, other apps connect without issues).
> 2. Cleaned the 'hosts' file.
> 3. Used the Adobe Creative Cloud Cleaner Tool.
> 4. Checked Firewall settings.
> It seems like something is still blocking the connection to Adobe servers from my previous installation. Could you please help me reset my network/licensing credentials? I am ready for a remote desktop session if needed.
> Thank you."

Anubhav M

Author

Community Manager

Hello @Tanya Ninovska

I’m sorry to hear about your experience. I have sent you a DM. Kindly check.
Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

Juan Miguel23094522j7qz

Participant

I need llustrator v28. Please help

Anubhav M

Author

Community Manager

Hello @Juan Miguel23094522j7qz

Thanks for reaching out. Could you confirm the version of the OS installed and your Adobe ID (email address) so we can better assist you?

Looking forward to hearing from you.
Anubhav

Juan Miguel23094522j7qz

Participant

Hello Anubhav,

Thank you for your response.

The OS installed is Windows 11 Pro, and the Adobe ID email address is ******

Please let me know if you need any additional information.

Best regards,
[Personal Information removed by moderator]

Amelia Jack

Participating Frequently

To obtain Illustrator v28 (2024), open your Creative Cloud Desktop app, click the three dots (... "More actions") next to Illustrator, and select "Other versions" to find and install it. If v28 is no longer listed, you will need to contact support for specialized access, as they usually support only N-1 or N-2 versions.

vintezisCS

Inspiring

The “More actions” is no more. It’s a shame… i cannot install the new version without upgrade??

MattAbundes

Participant

I have contacted Customer Support but they weren’t very helpful. Did you have any luck downloading Version 28. I also need this version to run my equipment.

Marlakenya24300373n6w6

Participant

Did you ever find out how to get the version? I am in need of it as well,

Anubhav M

Author

Community Manager

Hello @Marlakenya24300373n6w6

Thanks for reaching out. Could you confirm the version of the OS installed and your Adobe ID (email address) so we can better assist you?

Looking forward to hearing from you.
Anubhav

Marlakenya24300373n6w6

Participant

I sent you a DM

Anubhav M

Author

Community Manager

Hello @Vincent323324218wm9

Thanks for reaching out. Could you confirm the version of the OS installed and your Adobe ID (email address) so we can better assist you?

Looking forward to hearing from you.
Anubhav

MattAbundes

Participant

I also need Version 28 to run my equipment. How can i download it?

Abhishek Rao

Community Manager

Hi @MattAbundes,

Thanks for reaching out. I’ve sent you a DM with a few details to help move this forward. Please check it and share the requested information there. Also, please note that Adobe supports only the current and previous (N and N-1) versions of Creative Cloud apps as per the support policy. Ref: Adobe's Creative Cloud support policy

Looking forward to your response.

Abhishek

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