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Participant
June 15, 2022
Answered

installation failed for illustrator

  • June 15, 2022
  • 3 replies
  • 331 views

Whilst trying to instal illustrator, it says "There was a problem installing Illustrator".

Can we fix this?

is there a solution from adobe.

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Hariprasad243723464221,

 

We are sorry to hear about that. This generally happens when you are trying to install the app that could not be installed as it is not available natively for ARM devices or your system doesn't meet the minimum requirements.

 

Would you mind sharing your system specification as asked by @italosan?

This will help us check whether your system is compatible with our apps or not.

 

Looking forward to your response.

 

Regards,

Anshul Saini

 

#Marking correct to highlight

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
June 15, 2022

Hi @Hariprasad243723464221,

 

We are sorry to hear about that. This generally happens when you are trying to install the app that could not be installed as it is not available natively for ARM devices or your system doesn't meet the minimum requirements.

 

Would you mind sharing your system specification as asked by @italosan?

This will help us check whether your system is compatible with our apps or not.

 

Looking forward to your response.

 

Regards,

Anshul Saini

 

#Marking correct to highlight

Jacob Bugge
Community Expert
Community Expert
June 15, 2022

Hariprasad,

 

You can also try to ask over here,

https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install

 

But you will need to give the answers already asked for by italosan.

italosan
Community Expert
Community Expert
June 15, 2022

Hi, could you list the features of your computer?