Keyboard shortcuts not working in Illustrator CC for Mac

My illustrator keyboards short cuts don't work when i use a wacom intuos pad. They only work when using a regular mouse. Does anyone have any suggestions of how to get the key boards shortcuts to work when using the wacom pen & pad

non of my key board short cuts work on my mac. i am using illustrator cc. Any help much appreciated!

Zoom in/out (alt) keyboard command has been problematic for me since installing Adobe Illustrator CC2015.3. Having just returned from a week's leave, its now working correctly. What th..?

This just happened to me for the first time yesterday. As far as I could tell, only a few keyboard commands weren't working. Just the "switch to hand tool" (spacebar), and "switch to zoom" (spacebar+cmd) which I use constantly. I'm a heavy keyboard command user, so after researching online, It scared me that this could become a persistent problem with no clear solution from Adobe. I'm running CC 2015 on El Capitan. I use both a wired keyboard and mouse and was not running Firefox at the time, so my circumstances are different than some of the people who posted here. I did have lots of other programs running, but nothing unusual or new. I also have ESET Cyber Security running and it was up to date. I don't believe I did anything to bring on the problem. It simply stopped working. Perhaps when I opened a different file. I SOLVED it by simply shutting down for the night and restarting in the morning. It's working fine now.

I have the same problem - seems fine in a brand new CC Ai file but as soon as I try to Command C an element from another Illustrator file the entire keyboard stops working except for the Alt and Backspace key. It is so frustrating and Adobe says it is nothing to do with the App but something to do with the 'old files' which are actually not old in any way. All created in CC version. Adobe say that I will have to create a new file and copy via the menu commands - not a very satisfactory result. All creative cloud files have been cleaned and reloaded. The issue is the same no matter what keyboard, wired or wireless, all hardware has been checked and verified, latest system software all completely reinstalled etc etc. Any wisdom appreciated please.

I was having the same issue. Turns out it was because my magic mouse batteries were low. Once I had changed the batteries, problem gone!

Have you changed your language setting by changing a name of a file 'Illustrator.ztx'? (which you can find it in a directory where the program is installed)

I changed its name 'Illustrator.ztx' to 'Illustrator-.ztx' so I can use Illustrator in English (it was Korean before)

However, the shortcuts (hot keys) were dead and I believe it was because the languages were mixed.

And I could recover the issue by re-naming the file into  'Illustrator.ztx' again.

So try this way if you encountered the problem after you messed up with 'Illustrator.ztx'.

Shut down everything and restart your computer. This fixed it for me. Not sure what caused the problems for me but all my generic (but super useful!) keyboard shortcuts stopped working: space bar for the hand, zoom in and out space/command etc. I had had firefox open but it had been quite a few days previously. However since then I hadn't shut down illustrator or my computer since then it could be the problem. All in all I think it's a good idea to restart your computer somewhat regularly, as easy as it is to keep everything on and just asleep when not using, shutting it down does allow the computer to reset everything from the finder to the programs, stopping the accumulation of potential problems.

Any action that uses the CMD/Alt/Shift keys did not work while in Illustrator. Even in Chrome when I clicked on a link whilst holding the CMD key did not open a new tab. My mouse had low battery but my computer said that it was my keyboard that needed new batteries. My keyboard is not wireless. I changed the batteries for the mouse, went into Bluetooth settings and removed the Wireless Keyboard from the list of devices. Boom. Now all my hotkeys work again. This was what worked for me.

I am on a PC using AI CC and am having similar problems. If there has been any successful troubleshooting for PC, would love to hear about it. My mouse is wired not remote, and it happens with/without Chrome running. I haven't noticed any real patterns of use that might trigger it.

Thanks.