Loss of bounding box and undo issues
Hi all, i'm after some help. I've been having this recurring issue with Illustrator CC 2018 that I’m hoping someone may be able to shed some light on. Apologies in advance for the lengthy post.
Unfortunately I can’t share my current file as the work in an NDA, but there really isn’t anything unusual about the work. It’s includes only text / text boxes and graphic elements, no images, complex shading or large clipping masks etc.
It starts when I lose the bounding box from an object, like it’s been hidden with a shortcut by mistake, more often than not this happens on text box. The bounding box begins to behave like I have the direct selection tool selected leaving only the anchor points available. From this, if UNDO is used either as a shortcut or from the menu Illustrator seems to get completely lost as to where the artwork is up to history wise. Some elements are undone, others not, artwork can get sliced together seemingly like some sort of non editable clipping mask, when it isn’t. Then on trying to make changes, such as a change of font, the change is applied to alternative text boxes that aren’t the one selected, although the selection that is made is at this point of the process is completely invisible, with bounding boxes gone, undos lost and the artwork unworkable unless I close the doc and re open.
On occasion I have reopened the doc to find the issues still persisting, where as mostly the issue has corrected. This issue has happened whilst having one document open and multiple documents. On two occasions now, when the issue has begun, I have changed tabs to another artwork, and the issue is apparent in the other artwork, so it seems to not be related to one particular document with an error or corruption. As this issue has been happening for some time I thought I may have started to work out what the problem is, but the only thing I seem to have figured out is that it happens after a period of time, generally thinking three or four hours, although I have not documented this.
To add to this, I have completely uninstalled Illustrator from my CC and reinstalled it, and this is made no difference. I have also turned of GPU performance within the preferences. I'm reluctant to update my OS to High Sierra as I'm very dubious as to whether this would leave me with compatibility issues, OS / Server / App wise.
There are five other designers and developers in my studio, all but one running the same operating system Mac OS Sierra (other High Sierra) and nobody else has ever replicated my issue, which I find odd. My designer buddy to the right of me has the very same Mac I have and has had no problems at all. Same Illustrator CC 2018 version up to date, same Processor, Memory and Graphics Card, details of which are all below.
iMac (27-inch, Late 2012)
Processor: 3.2 GHz Intel Core i5
Memory: 24 GB 1333 MHz DDR3
Graphics: NVIDIA GeForce GTX 675MX 1024 MB
Running Illustrator CC 2018 version 22.1
I have found a post here:
The above link features an almost identical issue, yet has no answers and the thread didn’t last long. This has to be an issue that other people are having, and seems to potentially be either Graphics (driver?) / OS / Memory issues, yet I get no warning / error boxes.
Any help with this would be greatly appreciated.
Davo...
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