One of the problems with trying to calculate what font sizes may be needed is that if you were to actually measure the height of different fonts of the same point size you would find that they may not actually be the same height. This is because point sizes for many fonts were determined many years ago pre desktop publishing when fonts were cast on metal slugs for use in linotype machines. The size of the typeface was actually determined by the height of the slug needed to support it. So a serif font with delicate features needed a taller slug so that the serifs wouldn't break off. When phototypesetting came in fonts that existed then carried the sizes that they had been assigned so as to avoid any confusion. Many of the older typefaces (Helvetica, Univers, Times Roman, etc.) are still  in use today. As far as I know the height discrepancy has never been changed. So trying to calculate font sizes may still demand a more manual approach. ... View more

Did you actually have a native InDesign file with the colors applied through InDesign's swatches panel or did the InDesign file contain imported pdfs? If the latter is the case then importing from InDesign would not produce editable pdfs in Illustrator. Did the client provide the pdfs that were brought in to the InDesign file? If so then then those should be directly imported into Illustrator. Also, please note that any pdfs that are essentially images cannot be edited at all in Illustrator. For any chance of editability the original pdf will need to have been created from a "live" file. ... View more

Make sure that you select the clipping mask with the regular selection tool (black arrow). If you select the mask shape with the group selection tool (white arrow with a plus next to it) you will get the behavior as shown. ... View more

I would at the very least change the password for your Adobe ID immediately. It does sound like you were scammed. ... View more

Are you sure that the appropriate Parent Page is applied to your document pages? Do you have a Primary Text Frame on the Parent Page? A Primary Text Frame will show the icon as shown below when it is active: ... View more

Are you trying to make a Print PDF or an Interactive one? For whichever type you're trying to make can you post screenshots of any relevant tabs from either the Export Adobe PDF or Export to Interactive PDF dialog windows that appear during the export process? ... View more

I had to watch your video several times to figure out what was happening. It appears that even when you have the stroke active that clicking on none does not remove the already applied stroke. It also appears later in the video that when the stroke is active that changing it to "none" removes the fill. I hope that I've got that right. Anyway it seems like resetting your Illustrator preferences might be in order. This will reset the program to its defaults which hopefully will restore proper function. To reset preferences: For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them. To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings. The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete. ... View more

Since your problem seems to be happening within a panel it might be a good idea to trash your InDesign caches. This process is different from resetting preferences which Abhishek had previously suggested. Deleting caches can usually bring back options missing from panels as well as repairing other interface items. To delete InDesign caches: For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache. ... View more

The properties panel is designed to operate contextually. This means that it will adapt its contents to the major needs of the current function and not show functions that are not needed in the current situation. The property panel is a relatively new feature and many seasoned users (myself included) prefer not to use it at all. Rather, I've found that setting up my panels in a configuration that suits most of my needs for work is far more comfortable and reliable. Any additional panels that I might need can then be opened (and subsequentally) closed as needed. ... View more

If you're asking how to be able to edit an imported PDF in InDesign then I can recommend a plug-in called PDFMarkz. I have tested it and found it to be exceptional. See https://markzware.com/products/pdfmarkz/ for details. ... View more

Try signing out and then signing back in again from your Adobe account in the Creative Cloud Desktop app. For some strange reason this has helped me to resolve Adobe font issues in the past when I've encountered them. It does sound like a dumb fix but it's certainly worth a try. ... View more

To you as well! ... View more

The only thing I can think of that might be possible to install on a computer that old is if you can find a legitimate (pre Creative Cloud) perpetually licensed version of CS6 with a legitimate serial number. Even with that you would need to contact Adobe through https://helpx.adobe.com/contact.html for help in installing it since the activation servers are no longer active. Whether Adobe would be willing or able to provide that help is not guaranteed. ... View more

If you have the Magnet App installed try disabling it. ... View more

To reset preferences manually on a Mac: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.  The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete. Another thing that you can try in regard to your shorcuts not working is to restart your computer and disable any background apps that you might have running and launch only InDesign. If the shortcuts now work then that means that another program or plug-in is co-opting the shortcut. You can then launch the other apps or plug-ins one at a time until the InDesign shortcuts stop working again. Once you've figured out where the interference is coming from you can deal with it accordingly. ... View more

Problems within panels and the interface can often be fixed by deleting your InDesign caches. This is not the same as deleting preferences. To delete caches on a Mac: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. ... View more

I have found that signing out of my account in the Creative Cloud Desktop app and then signing back in again will solve the issue of Adobe fonts disappearing. It sounds like a dumb solution (like kicking it on the side) but I have seen it work in a case like you present. ... View more

Do you have the Magnet app active? If so disable it. ... View more

When you install v20 make sure that the option "Remove old versions" is unchecked during the installation. It would also be a good idea to keep "Import previous preferences and settings" unchecked as well. New installations will work better with clean preferences. ... View more

Try resetting your InDesign preferences. This will restore the program to its defaults. Hopefully, this will fix the issue. To reset preferences on a Macintosh: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults. The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete. If this does not work then you can also try using the Creative Cloud Cleaner Tool. See: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html for details. ... View more

If you are running the Magnet app on a Mac try disabling it. ... View more

Is your Illustrator updated to the latest version of CC 2025—29.1? If not then try updating both that and Sequoia (to v15.2).  ... View more

Do you have any third party plug-ins installed for InDesign? If so try disabling them. ... View more

Why is it essential for you to save files as .eps in the first place? Eps is a file format that has not been updated since the 1990s. It does not support transparency and thus does not provide full compatibilty with other Creative Cloud programs such as InDesign. Ai or PDF are much more useful formats. ... View more

If you have the Magnet app installed remove it. ... View more

If you are running the magnet app turn it off. ... View more