Bill Silbert
Community Expert
Bill Silbert
Community Expert
Activity
Apr 17, 2025
05:28 PM
Are you using any third party plug-ins either for Illustrator or your OS? If so try disabling them and see if the problem persists.
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Apr 17, 2025
05:24 PM
Adobe only gives access to the two most recent versions of Illustrator as part of a subscription to Creative Cloud. The latest versions do not appear to be compatible with Catalina, however. Catalina also requires 64 bit applications so you would not even be able to install a perpetually licensed version of pre-Creative Cloud (which are all 32 bit programs) from discs with a serial number. You could possibly try contacting Adobe directly and plead your case to them for an older version that could be installed on Catalina (providing that the activation servers for compatible versions have not been shut down). As you can see the prospects do not appear good. You can access the Adobe Help Center at https://helpx.adobe.com/support.html.
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Apr 15, 2025
02:53 AM
It is not clear from your posts if you have tried deleting your InDesign cache files. This process is not the same as deleting preferences. Deleting caches can fix issues that occur with the interface itself such as possibly the blank window that you're seeing.
To delete caches on a PC:
On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.
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Apr 15, 2025
02:44 AM
Have you tried resetting your InDesign preferences? If this problem is the result of program corruption then resetting preferences (which restores the program to its defaults) may take care of things.
To reset preferences:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Apr 08, 2025
02:36 AM
Is it just the key command that is not working or is Edit>Undo also not working to undo your last action? Are you using any third party plug-ins in either your InDesign or operating system? If so try disabling them and see if the problem persists.
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Apr 08, 2025
02:31 AM
1 Upvote
As Willi has suggested it is possible to turn off Typographers Quotes. To do so go into the Type section of your InDesign Settings/Preferences as shown in the below screenshot:
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Apr 01, 2025
07:42 AM
Do you have your units set in the Units section of your Illustrator Settings (Preferences) as shown in the screenshot below?
Try doing this setting and then after saving the document quitting Ilustrator. When you relaunch Illustrator is the setting still intact?
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Apr 01, 2025
07:36 AM
Did this begin after a program upgrade? It does sound like possible program corruption. To eliminate corruption as a source of the problem try resetting your Illustrator preferences. This will restore the program to its defaults. Hopefully, it will fix the issue.
To reset preferences:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
If this does not work then please provide the specific details about your computer and operating system as Anubhav has already requested.
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Mar 25, 2025
08:32 AM
If you embedded the webp images rather than kept them linked then the InDesign file would become larger in size. This is because embedding images makes them part of the InDesign file and can cause serious bloat to the file. The more images that you embed the larger the InDesign file will become.
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Mar 19, 2025
02:20 PM
If you have the latest version of InDesign it has a beta version of a new feature which allows you to convert a pdf into a native InDesign file. It make work better for you since Illustrator is not really able to fully edit pdfs. For more information see: https://helpx.adobe.com/indesign/using/convert-pdf-to-indesign-file.html.
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Mar 19, 2025
03:11 AM
1 Upvote
Probably the safest way is to embed the links. You can select all of the links at once in the links panel by shift-clicking on all of their names and then choosing "Embed Link" under the links panel pull-down menu. If you need to later edit the links then you can reverse the process using "Unembed Link" that will appear in the links panel pull-down menu if a link has been previously embedded. When you do that you will get a message asking if you want to create a new folder for the linked image(s) or to link to the original source.
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Mar 18, 2025
03:10 AM
Actually, you can sign up for an annual plan. See: https://www.adobe.com/creativecloud/plans.html?sdid=2XBSBV5H&mv=search&mv2=paidsearch&ef_id=Cj0KCQjws-S-BhD2ARIsALssG0aS6-TtYKfzvyk5Mig6YzavwPdSFECA_7Ec-4z9_wz3jMJskKmrm_0aAuxKEALw_wcB:G:s&s_kwcid=AL!3085!3!642301884677!e!!g!!adobe%20creative%20cloud%20membership!151099240!109927014212&gad_source=1&gbraid=0AAAAAD5r4AxM_QLfOwXrp_ZrqmwptxaaL&gclid=Cj0KCQjws-S-BhD2ARIsALssG0aS6-TtYKfzvyk5Mig6YzavwPdSFECA_7Ec-4z9_wz3jMJskKmrm_0aAuxKEALw_wcB for more details. When you go to this link choose the plan in the following screen shot:
Then click on the highlighted plan in the window that comes up:
You'll notice a significant savings over the monthly rate when you figure out that the yearly rate comes out costing $54.99 per month compared to the $89.99 monthly rate that's shown.
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Mar 18, 2025
02:51 AM
What do you mean when you speak of pdf corrections? Has the pdf had changes made in another program? Are you trying to edit the pdf in InDesign? The latest version of InDesign does include a beta version of a pdf editor (see: https://helpx.adobe.com/indesign/using/convert-pdf-to-indesign-file.html). Please be specific as to what is actually happening.
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Mar 17, 2025
02:51 PM
Are you running the latest version of Windows? If not try updating that and see if it helps.
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Mar 17, 2025
02:49 PM
When you updated did you retain the preferences from the previous version? Using preferences that were compatible with older InDesign code usually will lead to poor performance in the newer version. Try resetting your preferences. This will restore the program to its defaults. Hopefully running a "clean" version of InDesign will fix the issue tht you're having.
To reset preferences:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Mar 17, 2025
02:43 PM
1 Upvote
Are you using any third party plug-ins with your InDesign? If so then check the third party's website to make sure that the version of the plug-in is compatible with the latest version of InDesign. If an update is available try that. If the plug-in has not been updated then try running InDesign without the plug-in and see if InDesign's performance improves.
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Mar 14, 2025
03:06 PM
In my many years working in advertising I found that quite often clients would take charge of the production of all print jobs and insist on all native InDesign Photoshop and Illustrator files being delivered. They further required that we convert all RGB to CMYK prior to delivery. The reason for this was so that they could see colors used closer to how they would eventually be printed using four color process. This was to prevent RGB images and page layouts that may have been out of gamut to provide a surprise somewhere down the line. All of this was also done because the clients would then find the cheapest possible printer—anywhere on the planet—to print the jobs. Many of these printers would certainly not employ the professional standards that would be needed for them to make any color conversions on their own. I bring all of this up to show that there is no one-size-fits-all way to release print jobs. It all depends on the situation at hand. The best advice that I can impart is to communicate with either the client or printer as to the way that they need the job to be released.
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Mar 14, 2025
02:27 AM
What version of Illustrator and what operating system are you using?
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Mar 11, 2025
01:04 PM
Try resetting your preferences. This will restore the program to its defaults which should clear up any program corruption which could be causing the issue.
To reset preferences:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Mar 11, 2025
02:12 AM
1 Upvote
Try resetting your InDesign preferences. This is usually necessary after an update as newer versions of the program rarely respond well to preferences that were set for an earlier coded version. This process will restore the program to its defaults.
To reset preferences on a Mac:
The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Mar 10, 2025
04:51 PM
Honestly, Kurt, I did not proceed to actually go through the whole process. If I had my estimate probably would have been somewhere around three to five minutes following the process I outlined in my last post.
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Mar 10, 2025
02:14 PM
When you first posted this I thought that it was as a brain teaser of a sort. One in which once a simple procedure (such as locking that which should not be selected first as in my initial post) would lead to a quick resolution. Now that I've downloaded and looked at the actual file I see that all of the little boxes are actually separately drawn and not segmented dotted lines at all. Since they are all the same color it would seem to make a simple way to select only some of them a manual task. Since there are fewer boxes that are to be left unselected I would do a variant version of my first post and manually select the to be ultimately unselected ones first and lock them along with the green lines. Then an instant selection of the rest would actually be possible. I'm not sure what the reason that you're asking how long this would take, however.
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Mar 10, 2025
01:48 PM
1 Upvote
I was able to replicate this using a 10 point stroke. What is happening is that the top endpoint does not match the X coordinate of the bottom endpoint. To fix it select either the top or bottom endpoint using the direct selection tool (white arrow). Copy the X coordinate (Command (Mac)/Control (PC)-C) of that point from the x coordinate value shown in either the Transform or Control Panel. Then select the other endpoint with the direct selection tool and paste the X coordinate which you previously copied into the X coordinate of either the Transform or Control Panel. The line should now look perfectly vertical. To draw a line perfectly vertical in the first place hold the shift key when drawing the line with the pen tool or line tool.
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Mar 09, 2025
04:47 PM
Are the line segments that are outside of the green lines separate from the ones that are inside of the green lines? If they are separate then you could select them and the green lines first and then lock them (Command/Control-2). Then a simple "Select All" or marquising with the regular selection tool would select all of the rest instantly. Since the posed question only referred to the lines inside of the green lines how long it would take to select the lines that are to be locked would be irrelevant.
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Mar 07, 2025
05:11 PM
When you updated did you keep the preferences from your previous version? If so then that could be the source of your problem. Try resetting your preferences. This will restore the program to its defaults and, hopefully fix the issue.
To reset preferences:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Mar 06, 2025
01:48 PM
What version of WIndows are you using? If you do not have the latest Windows 11 24H2 then try updating to that.
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Mar 06, 2025
02:24 AM
If you've tried activating all Smart Guides in your Illustrator preferences without success then it could be that there is some program-wide corruption that is causing the problem. Try resetting your Illustrator preferences. This will restore the program to its defaults and, hopefully, solve the problem.
To reset preferences:
For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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Mar 05, 2025
05:40 PM
Have you tried placing the OpenType version in your User Fonts folder? The hierarchy of the Mac will look there first for a font.
The User Library folder in which InDesign’s fonts folder is stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Fonts. Place the OpenType version in there. It will stay open on the computer as long as it is inb that folder.
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Mar 03, 2025
05:36 PM
When you updated to CC 2025 did you also update your server for compatibility? Often servers are not immediately updated to match major software updates due to virus protection issues. Check with your network administrator as to what has been or will be done in terms of updating your servers.
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Mar 03, 2025
12:43 PM
What version of InDesign and what operating system are you using? Have you tried resetting your inDesign preferences? This will restore the program to its defaults and hopefully correct the issue.
To reset preferences:
For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
... View more