Conflicts with system fonts...

[MikePost]

Im using InDesign CC 2025 on a Mac Mini running Ventura 13.7.3

I'm trying to work a job that is using the OpenType version of HelveticaNeue, that appears to be conflicting with the True Type version that is in the system folder.

Its not working with the Document fonts folder in the same folder as the InDesign doc & loading them with Connect Fonts isn't working, eiher.

How do I fix this?

Thanks!

[Bill Silbert · Accepted solution]

Have you tried placing the OpenType version in your User Fonts folder? The hierarchy of the Mac will look there first for a font. 

The User Library folder in which InDesign’s fonts folder is stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Fonts. Place the OpenType version in there. It will stay open on the computer as long as it is inb that folder.

[MikePost]

Wow! Its been so long that I'd forgotten all about that folder!

What seems even stranger is that with fonts loaded to that folder, the opn type ones will show as missing, but I can use the find & replace option to fix this.

I forgot to mention, the designer used a mix of Helvetica Neue in both TrueType & Open Type!!!