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pietrob51238225
Participating Frequently
Oct 27, 2025 2:08 PM UTC
Question

Mousewheel usage create lag

Basically, title.

 

Using alt +  mousewheel to zoom in and out is very laggy and slow (5-10 seconds to update). No issues on previous version or using zoom tool. Issue persists with animated zoom disabled and enabling "zoom with mousewheel".

 

Navigating the document with mousewheel causes the same issue.

    29 replies

    SteveClayton
    Participating Frequently
    Apr 22, 2026 8:24 AM UTC

    Same issue, despite Adobe being very aware of this huge issue for YEARS now. Still, how about those great new AI slop features eh?!

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      tristansummers
      Inspiring
      Apr 22, 2026 8:48 AM UTC

      have you reset your preferences? I think this is the first step in any troubleshooting. AI features are really useful and accelerate my workloads massively. I don’t think you can keep up professionally if you don’t use them. 

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      tristansummers
      Inspiring
      Feb 27, 2026 6:12 PM UTC

      RESET YOPUR PREFERENCES 

      fixed it for me

      They get corrupted by Adobe installs. So could happen any time you update

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      tristansummers
      Inspiring
      Feb 27, 2026 3:09 PM UTC

      It might be helpful if adobe could confirm if ANYONE can scroll zoom anymore?

      I am geting by by coinstantly switching to zoom tool, but 30 years of muscle memory means I keep losing time to this terrible bug.

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      defaultv0ocx86a90f4
      Participant
      Feb 25, 2026 6:12 PM UTC

      Just chiming in to say I’m experiencing the same issues, similar specs to others, and none of the workarounds suggested below have fixed it.

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      tristansummers
      Inspiring
      Feb 25, 2026 3:46 PM UTC

      Months later. latest builds and clean drivers and hardware prefs turned on and off and still not resolved.

      I have threadripper 7965 / Nvidia 5090 / 256 5600RAM 

      And it worked in 2025 version.

      Can we leave AI alone and focus on basic QOL please?!

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        alex27lx
        alex27lx
        Participant
        Feb 24, 2026 12:50 PM UTC

        I had a very long conversation with Gemini, but finaly found a solution:

        1. Close Adobe Illustrator.
        2. Locate the Illustrator.exe file on your computer.
          • Default path: C:\Program Files\Adobe\Adobe Illustrator 2026\Support Files\Contents\Windows
        4. Right-click on Illustrator.exe and select Properties.
        5. Go to the Compatibility tab.
        6. Click on Change high DPI settings.
        7. At the bottom, check the box: "Override high DPI scaling behavior."
        8. In the dropdown menu "Scaling performed by:", select Application.
          • Note: This forces Illustrator to handle the scaling itself instead of letting Windows "stretch" the GPU output.
        10. Click OK and restart Illustrator.
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        tristansummers
        Inspiring
        Feb 25, 2026 3:48 PM UTC

        Does not help me unfortunately. nearly 20 years of high DPI screens and we still can’t figure this out

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        daniele_6993
        daniele_6993
        Participant
        Nov 19, 2025 1:37 PM UTC

        Same here.

        High end Windows PC, 64 GB of RAM, and Xeon processor, and the lag persists.
        No problems with previous versions.
        I can also confirm that when I enter isolation mode, the problem disappears, so it is definitely a problem related to Illustrator and not my PC.

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        alex27lx
        alex27lx
        Participant
        Feb 24, 2026 12:50 PM UTC

        I had a very long conversation with Gemini, but finaly found a solution:

        1. Close Adobe Illustrator.
        2. Locate the Illustrator.exe file on your computer.
          • Default path: C:\Program Files\Adobe\Adobe Illustrator 2026\Support Files\Contents\Windows
        4. Right-click on Illustrator.exe and select Properties.
        5. Go to the Compatibility tab.
        6. Click on Change high DPI settings.
        7. At the bottom, check the box: "Override high DPI scaling behavior."
        8. In the dropdown menu "Scaling performed by:", select Application.
          • Note: This forces Illustrator to handle the scaling itself instead of letting Windows "stretch" the GPU output.
        10. Click OK and restart Illustrator.
        Translate
        ILLUSTRATOR-CAN'T-SCROLL!
        Participant
        Nov 12, 2025 6:09 PM UTC

        Intel i-7 with Nvidia RTX 3080 reporting in with the same problem.
        I scroll, Illustrator (2026 v30.0) freezes for 2-6 seconds.
        This is very clearly a bug, not a hardware issue.

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          Remy5E09
          Participant
          Nov 17, 2025 9:51 PM UTC

          same here, uninstalling this until it gets fixed , previous version is still fine
          occurs even with a blank canvas
          agreed thst this is all on Adobe, embarassing hack of a release

          Illustrator 30.0 Intel 13th Gen Intel(R) Core(TM) i7-13700H 2.90 GHz 32.0 GB (31.8 GB usable) WIn 11 Version 24H2 (0S Build 26100.4061)

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            simage
            Known Participant
            Nov 7, 2025 2:55 PM UTC

            **** additional new info ****
            Lag does not happen in isolated view. For example if I group the whole design and double click on it to go into isolated view I experience no lag in zooming at all.
            ****

            Same here!

            On average it takes 4sec after each zoom in or out scroll with the mouse wheel to regain control and to continue working.

             

            No lag in previous versions. No matter if it'a a new file created in 30 or an old one.


            Safe mode restart does nothing for me.

            GPU acceleration and Animeted zoom settings make no difference if turned on or off.

             

            computer: i9-14900, 96Gb ram, gen 4 ssds, RTX 3090 (clean studio drivers), win 11

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            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            Nov 7, 2025 4:15 PM UTC

            Which mouse is it?

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            simage
            Known Participant
            Nov 7, 2025 4:45 PM UTC

            Makes no difference which. Mz main one is MX Master 3 but I just connected an old mouse with usb cable and it is the same.

            What does make a difference is if I am in isolated view (even if I group the whole design just for the sake of it) there is no lag at all. With any mouse.

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            iLLMonkey
            Inspiring
            Nov 7, 2025 11:30 AM UTC

            Got the same Issue, scrolling and alt+scrolling freezes everything for 2-6 seconds. There's no spikes on CPU, GPU, RAM nor Disks in taskmanager while this is happening. Win 10 / Illustrator 30.0

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