Mousewheel usage create lag

Forum|Forum|5 months ago
October 27, 2025
11 replies
1051 views

Basically, title.

Using alt + mousewheel to zoom in and out is very laggy and slow (5-10 seconds to update). No issues on previous version or using zoom tool. Issue persists with animated zoom disabled and enabling "zoom with mousewheel".

Navigating the document with mousewheel causes the same issue.

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Abhishek Rao

Community Manager

Hi @pietrob51238225,

Thanks for reporting this. Could you please confirm the version of Illustrator and your OS details? It would also help to know if the lag occurs with all files or only specific ones, and whether you notice any improvement when testing in a new blank document. Please also try running your system in Safe Mode to rule out any third-party interference.

Windows: Start your PC in Safe Mode
macOS: Start up your Mac in Safe Mode

If possible, share a short screen recording showing the lag so I can review it further.

Looking forward to your update.
Abhishek

P

pietrob51238225Author

Participating Frequently

Hello,

Thanks for the reply.

Illustrator 2026, v30.0, OS Win 11 v 24h2, build SO 26100.6899

The issue persists on blank new documents created in the illustrator version mentioned above, as well as in documents created in previous versions, in safe mode and with illustrator preferences reset to default.

Abhishek Rao

Community Manager

Hi @pietrob51238225,

Thanks for confirming those details. Could you please try disabling GPU Performance from Preferences > Performance and see if that improves the mouse wheel response? If there’s no change, please share a short screen recording of the lag, so I can check it further with the team.

Looking forward to your update.

Abhishek

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