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Flor Lovecchio
Participant
November 18, 2023
Question

No inicia Illustrator

  • November 18, 2023
  • 1 reply
  • 526 views

Hola! Tengo un problema con Adobe Illustrator. 
Descargue el programa por primera vez ya que estoy realizando un curso que lo necesita. Al iniciarlo en mi Mac me queda la pantalla completamente en negro. Esto no me pasa con Photoshop. No se que hacer porque necesito entregar unos trabajos la semana que viene.
Adjunto imagen de pantalla y de mi sistema operativo.
Muchas gracias por leer!

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    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 18, 2023

    You could try this: https://community.adobe.com/t5/illustrator-discussions/blank-screen-on-illustrator-on-mac-os/td-p/11161722

     

    In addition to that: 8 GB of RAM is not a lot.

    F
    Flor LovecchioAuthor
    Participant
    November 18, 2023

    Thank U @Monika Gause ! I tried but it didn't work. I don't have a clue about what's going on with this. I've downloaded Illustrator and Photoshop at the same time and Ps works fine. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 18, 2023

    Then you need to contact Customer Care on Monday so they can have a look into your system: https://helpx.adobe.com/contact.html  

     

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