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Maggie5C8C
Participant
October 14, 2023
Answered

Nothing is selecting, all tools are pencil tools

  • October 14, 2023
  • 3 replies
  • 618 views

Hello all,

 

I have opened up a brand new Ai document and all of my tools when selected, defaulted to the pencil tool and I cannot select ANYTHING, as I get an error sound everytime I click on something. None of the layers seem locked as this is a brand new document so I don't know what's wrong! I am on version 28.0 of Illustrator.

 

I've tried restarting my computer, installing and reinstalling Illustrator, switching to a new version, resetting my preferences, and even running the Creative Cloud Cleaner tool to further reset Illustrator. I've attached a screencap of the issue (ignore the green box around the window, that was just from the screen capture software).

 

Please help me! I have never been so frustrated! :,(

    This topic has been closed for replies.
    Correct answer Maggie5C8C

    SOLVED!!!

    I just updated my graphics card driver and now EVERYTHING WORKS?

    I've been having the same issue seen here: https://community.adobe.com/t5/illustrator-discussions/unsupported-video-driver-error/td-p/11824628 but for like a whole year and always ignored the message because everything worked fine.

     

    Not sure why that fixed it but I'm glad to be back! 🙂

    3 replies

    M
    Maggie5C8CAuthorCorrect answer
    Participant
    October 14, 2023

    SOLVED!!!

    I just updated my graphics card driver and now EVERYTHING WORKS?

    I've been having the same issue seen here: https://community.adobe.com/t5/illustrator-discussions/unsupported-video-driver-error/td-p/11824628 but for like a whole year and always ignored the message because everything worked fine.

     

    Not sure why that fixed it but I'm glad to be back! 🙂

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 14, 2023

    Glad you solved it.

    Thank you for posting your solution - this will surely help others.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 14, 2023

    So when you grab the rectangle tool to draw a rectangle, you get that as well?

     

    Is there perhaps a window open somewhere? An alert message? 

    M
    Maggie5C8CAuthor
    Participant
    October 14, 2023

    Correct, all of my tools seem to not work, not even the hand or zoom tool will let me. Tried to see if I could find any error messages that could have been hidden offscreen but no such luck.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    October 14, 2023

    What are your computer system details (CPU, RAM, graphics card, etc)? Do you have any software running in the background that could possibly fight with Illustrator?

    M
    Maggie5C8CAuthor
    Participant
    October 14, 2023

    Hi Bobby,

    My specs are:

    Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.81 GHz
    Installed RAM 16.0 GB
    System type 64-bit operating system, x64-based processor

    GeForce GTX 1070

     

    And no, I did not have any other programs open at the time that could have interfered with Ai.

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