Participant

解決済み

Unsupported video driver error

Forum|Forum|5 years ago
February 9, 2021
返信数 33.
139444 ビュー

All of my drivers are up to date, but I still get the folowing error when starting Adobe Illustrator/ Premiere/ AE/ etc.

When I click fix, I'm advised to update my drivers, but like I said all of my drivers are updated to the latest version:

Please help

PS I also have Gforce 1050 graphics card, which also runs the latest drivers.

Performance

解決に役立った回答 Ashutosh_Mishra

Hi there,

Thank you for reaching out.
If you're getting this error with Nvidia graphics card. Please check out the latest version of the driver on https://www.nvidia.com/Download/index.aspx?lang=en-us & see if you have any new version available.

If you do not see any update released within a year, then NVIDIA probably has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
Edit > preferences > General > Show system compatibility check.

Similarly, people getting Intel driver notification should check the updates on https://downloadcenter.intel.com/product/80939/Graphics

If you find that that driver is latest, but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.

Hope it helps.

Regards,

Ashutosh

P

Peter25227529uepn

Participating Frequently

The “Unsupported Video Driver” error message suggests that your current graphics driver is not compatible with Premiere Pro. An outdated or faulty video driver could cause this problem. Or, in some cases, Premiere Pro fails to recognize your driver which is actually functional, and thus triggers the error.

Hope This Helps,

Peter

Srishti Bali

Community Manager

Hi,

I am hopeful that this issue is resolved for you all. Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

S

ShellyRenee

Participant

I am also having the same issues and cannot even see a jpeg or png when it opens. Just a gray screen view. Has anyone had any luck in solving?

7

7x8

Known Participant

helloes,

having the same problem, incompatible drivers, after update to 25.2 and onwards Illustrator is slow, doesn't work well, hangs and seldomly crashes. Reverting to 25.1 solves all the problems.

Fun fact (25.1):

Also worth noticing that lenovo won't update drivers every month like nvidia does and using non-vendor ones causes all sort of problems.

Also also don't you think that CC being used in corporate environments shouldn't cry at me when my drivers are not even a year old and card has enough juice to do much more complicated operations than Illustrator preview?

R

Raya5E2E

Participant

Hi,

I have got the same problem here. I have Windows 10 and my drivers are updated. I have Intel (R) UHD 360 and my computer has the driver updated to its latest version. Any help is highly appreciated.

Best regards,

Raya

sanjaykr

Adobe Employee

Hi @Raya5E2E ,

Can you please attach the "System Compatibility Report" file. You can generate it by clicking the "Export Report..." button on the dialog.

Sanjay.

R

Raya5E2E

Participant

Hi @sanjaykr ,

Thank you for your reply. I have attached the report to this reply. Hope this works.

Best regards,

Raya

SystemCompatibilityReport.txt

Y

yuzhub67742131

Participant

I'm experiencing the same issue as my graphic card is NVIDIA GeForce GTX 1060, but I can't find the update version of it as I can't find the same product in the drop down list. Maybe the 1660 Ti or 1650?

SystemCompatibilityReport.txt

sanjaykr

Adobe Employee

Hi @yuzhub67742131 ,

Your latest driver for NVIDIA GeForce GTX 1060 is at https://www.nvidia.com/Download/driverResults.aspx/170886/en-us

Sanjay.

Y

yuzhub67742131

Participant

Thanks Sanjaykr.

О

Ольга5E06

Participant

hi, after updating illustrator to version 25.2, an error appears about an unsupported driver. The drivers were updated from the official nvidia website. The problem appears on the GT440 GT710 video adapters

Ashutosh_Mishra解決！

Inspiring

Hi there,

Thank you for reaching out.
If you're getting this error with Nvidia graphics card. Please check out the latest version of the driver on https://www.nvidia.com/Download/index.aspx?lang=en-us & see if you have any new version available.

If you do not see any update released within a year, then NVIDIA probably has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
Edit > preferences > General > Show system compatibility check.

Similarly, people getting Intel driver notification should check the updates on https://downloadcenter.intel.com/product/80939/Graphics

If you find that that driver is latest, but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.

Hope it helps.

Regards,

Ashutosh

U

uiramuller

Participant

I have a Intel Core i7-2630QM CPU @ 2.00GHz 16GB and graphic card NVIDIA GeForce GT 540M .

There is no way to update the video card (it is already 4 years old), the way is going to be to replace the card? It seems a little too much ...

Doug A Roberts

Community Expert

Does Illustrator work normally if you ignore the compatibility warning?

U

uiramuller

Participant

I haven't tested everything, ... but I believe that some resources are not accessible ... as it happens in Premiere, for example.

K

Kris5D8E

Participant

Hi,

Has anyone had issues recently, 3/10/21, with Illustrator not opening? It's giving me this error message, "compatibility report: Video Intel HD Graphics 620, unsupported video Driver. "

I've done a ton of computer updates on my Lenovo Yoga Windows 10 i7 laptop. But it still won't open.

Any ideas?!

Thanks, Kris

sarad41417139

Participant

Ive got exactly the same problem, with the same driver (but I'm on an HP). Everything is updated, and I can't find a way to get around it. It also completely stalls Illustrator so I have to go into task manager to close the window.

I'd roll back to the last version, but my computer was on auto-delete when updating.

A

Artem Danilov

Participating Frequently

The question is in English (with the help of the Deepl translator):

Hello dear Adobe technical support staff!
Hello ladies and gentlemen!
Some time ago on one of our computers there was such a situation.
Through the Adobe Creative Cloud program the users have installed the latest (newer) version of Adobe Illustrator. Adobe Illustrator version 25.2 (64-bit).

The following message appears when opening the computer program:
"Adobe Illustrator.
System compatibility report.
Intel(R) HD Graphics 4600 Video
Unsupported video driver.
Button: "Fix.
If you continue working with the detected errors, it is possible that performance may decrease, instability and data loss may occur.
Button: "Export Report".
I am attaching a screenshot.

At the same time, in the Windows 10 Device Manager of our computer it says that two drivers are involved:
GRAPHICS
- Intel® HD graphics 4600
- NVIDIA GeForce GTX 750 Ti.

The file gives the following advice when exporting the report:

"System Components:
Windows operating system at.10.0.19042.1
----------------------------------------------------------------------------
No conflicts to report.
Intel(R) HD Graphics 4600 video v.20.19.15.5166
----------------------------------------------------------------------------
The current version of Intel display driver can cause performance and stability issues. We strongly recommend that you update your driver to version 100.8476 or later. Drivers are provided by Intel or your computer manufacturer.
URL: https://helpx.adobe.com/ru/illustrator/kb/illustrator-gpu-performance-driver-update.html
NVIDIA GeForce GTX 750 Ti v.27.21.14.6109
----------------------------------------------------------------------------
No conflicts to report.
***
The bottom line is that I couldn't find a driver for "version 100.8476 or later" on the official Intel website, a driver that is compatible with the specified computer.
We did find a certain driver, but we were unable to install it on our computer. We recently installed a different driver, as recommended by Intel technical support.
The driver is: https://downloadcenter.intel.com/ru/download/30196/Intel-Graphics-Driver-Windows-15-40-.

Questions: What should I do to be able to work with the latest version of Adobe Illustrator on our computer? What is the right way to configure the software on my computer? Where can I download the correct driver to solve this issue?
(Note: the described situation occurred not on the computer from which the message to technical support is sent, but on another one).
Note: The minimum system requirements for Adobe Illustrator can be found at: https://helpx.adobe.com/ru/illustrator/user-guide.html/ru/illustrator/system-requirements.ug.html.
Current for the release:
October 2020 release.
There is an Intel® HD Graphics 4600 graphics card in the list of supported video adapters.

Translated with www.DeepL.com/Translator (free version)

***

Вопрос на русском языке:

Здравствуйте уважаемые сотрудники технической поддержки Adobe!

Здравствуйте уважаемые дамы и господа!

Некоторое время назад на одном из наших компьютеров сложилась такая ситуация.

Через программу Adobe Creative Cloud была установлена пользователями самая последняя (новая) версия программы Adobe Illustrator. Версия программы Adobe Illustrator: 25.2 (64-bit).

При открытии компьютерной программы возникает следующее сообщение:

«Adobe Illustrator.

Отчет о совместимости систем.

Видео Intel (R) HD Graphics 4600

Неподдерживаемый видеодрайвер.

Кнопка: «Исправление».

Если вы продолжите работу при выявленных неполадках, возможны снижение производительности, нестабильность, потеря данных».

Кнопка: «Экспорт отчета».

Прилагаю скриншот.

При этом в Диспетчере устройств Windows 10 нашего компьютера сказано, что задействованы два драйвера:

ГРАФИКА

- Intel® HD графика 4600

- NVIDIA GeForce GTX 750 Ti.

В файле при экспорте отчета даются следующие рекомендации:

«Компоненты системы:

Операционная система Windows в.10.0.19042.1

----------------------------------------------------------------------------

Отсутствуют конфликты, о которых следует сообщить.

Видео Intel(R) HD Graphics 4600 в.20.19.15.5166

----------------------------------------------------------------------------

Текущая версия драйвера дисплея Intel может вызвать проблемы с производительностью и стабильностью. Настоятельно рекомендуется обновить драйвер до версии 100.8476 или более поздней. Драйверы предоставляются компанией Intel или производителем вашего компьютера.

URL: https://helpx.adobe.com/ru/illustrator/kb/illustrator-gpu-performance-driver-update.html

Видео NVIDIA GeForce GTX 750 Ti в.27.21.14.6109

----------------------------------------------------------------------------

Отсутствуют конфликты, о которых следует сообщить».

***

Суть в том, что на официальном сайте Intel я не нашел драйвера для видеокарты «версии 100.8476 или более поздней», такого, который был бы совместим с обозначенным компьютером.

Определенный драйвер мы все-таки нашли, но не смогли его установить на наш компьютер. Недавно нами был установлен другой драйвер, согласно рекомендациям технической поддержки Intel.

Драйвер: https://downloadcenter.intel.com/ru/download/30196/Intel-Graphics-Driver-Windows-15-40-

Вопросы: какие действия нужно предпринять, чтобы появилась возможность работать с самой новой версией программы Adobe Illustrator на нашем компьютере? Как правильно решить вопросы по настройке программного обеспечения на компьютере? Где скачать правильный драйвер для решения данного вопроса?

(Примечание: описываемая ситуация сложилась не на том компьютере, с которого отправляется сообщение в техническую поддержку, а на другом).

Примечание: Минимальные системные требования для Adobe Illustrator возможно найти по ссылке: https://helpx.adobe.com/ru/illustrator/user-guide.html/ru/illustrator/system-requirements.ug.html

Актуально для выпуска:

выпуск за октябрь 2020 г.

Там присутствует видеокарта Intel® HD Graphics 4600 в списке поддерживаемых видеоадаптеров.

A

Artem Danilov

Participating Frequently

Let me clarify my question: Can I use Adobe Illustrator ver. 25.2 (64-bit) with an Intel® HD Graphics 4600 graphics card when the Intel® Graphics Driver Windows* [15.40] (Version: 15.40.48.5171) is installed?

Are the computer program, graphics card and the designated driver compatible in this case?

***

Уточню свой вопрос: разрешается ли использовать программу Adobe Illustrator ver. 25.2 (64-bit) совместно с видеокартой Intel® HD Graphics 4600, когда установлена версия драйвера для видеокарты Intel® Graphics Driver Windows* [15.40] (Версия: 15.40.48.5171)?

В данном случае компьютерная программа, видеокарта и обозначенный драйвер к ней совместимы?

Om Nath Jha

Legend

Hi Artem,

Looping in one of my teammates who can assist you further.

@sanjaykr please check and assist.

Regards,

Om

D

David Bailey Photography

Participant

I have the newest driver on a GeForce GTX 960 card. Since the last Adobe update, I keep getting errors when I open AI and PS. This card has been updated as recently as last month (2021). My drivers are up to date.

Why has the most recent update caused this error? Any workaround other than just ignoring it?

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Please make sure your Intel driver is updated to the latest version. If it already is & you're still getting this dialog box. Please share the compatibility report with us using Export Report option available. We'll review it & get back to you.

In the meantime, you may disable "Show System Compatibility Report" option under Preferences > General. Looking forward to your response.

Regards,

Ashutosh

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