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timw58106494
Participant
January 15, 2017
Answered

[!now] error message whenever I try to export files

  • January 15, 2017
  • 15 replies
  • 93519 views

this error message has randomly started happening since i updated illustrator. I have done a clean windows install and it still happens. All I am doing is trying to export designs at 300dpi as a png. I cannot export anything now. And as a work around I have to copy the designs to photoshop and export using that. However I don't like this option as the file is not a vector anymore. I have searched the internet everywhere and can't find anyone with this issue. Please HELP

    Correct answer defaultfrbv4gjl8o35

    Had the same issue just now. I'm pretty sure that it was because the output filename was too long; I unchecked the Suffix option and that fixed it.

    15 replies

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    Mike28909413kt16
    Participant
    October 26, 2024

    Same. I also get lots of app crashes. This version seems very buggy.

    D
    defaultfrbv4gjl8o35Correct answer
    Participating Frequently
    March 22, 2024

    Had the same issue just now. I'm pretty sure that it was because the output filename was too long; I unchecked the Suffix option and that fixed it.

      C
      ChalupaMatt
      Participant
      February 27, 2023

      Hello! I was having this same exact problems and the other solutions were not working when I went to export normally (file -> export as -> png with artboard selected). Instead of doing that, try right-clicking the asset you want to export and hit export selection. I was able to export my files this way.

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        nocom46222832
        Participant
        February 15, 2022

        Had the same issue with a big file. As I lowered the dpi from 300 to 72 it worked...dunno if it's because there's a 72 dpi raster file in the project, because I have too little free RAM or because the file is too big...

          J
          jennerific
          Participant
          October 4, 2021

          If your artboard is too big, it won't let you export as. I ran into this issue when I thought my artboard was 1920x1080 PIXELS when in fact it was in INCHES. Doh!! Try double checking the size of your artboard and see if that helps. 🙂

            V
            vladimirk98856271
            Participant
            February 27, 2020

            Size down your vector and try to export agian. If it dose not work keep scalling in down till it lets you. 

              L
              Lukáš0101
              Participant
              September 9, 2020

              yes, this works. Thank you so much. Also the "export for screens" works without this error too

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                default6qjttpjqgvk6
                Participant
                June 27, 2021

                "export for screens worked" worked! thank you!

                Pedro_duh
                Pedro_duh
                Participant
                January 12, 2020

                Solved the problem. If using AI 2020 export using Export for screens > Artboards > Export Artboard

                  M
                  Melida5E4E
                  Participant
                  July 24, 2021

                  This one worked!

                    D
                    defaultdofoouri9lez
                    Participant
                    September 8, 2021

                    To the readers, double check the size of your artboards!  The Export for Screens menu, when using effectively the same settings, will present a different menu to you.  E.g., 72 ppi.  But it will, instead of producing a [now!] error message (which is not helpful), produce a message along the lines of "the file is too big" or something.

                     

                    You can use the Export for Screens method to select, e.g., width and set number of pixels wide you want.

                     

                    Ideally, the same error message could be produced for the Export menu.  Let the user know why 😉  I inherited this AI file, and have no idea what the sizes of all this stuff actually is, but clearly it's huge.

                    Speedy5310
                    Speedy5310
                    Participant
                    July 9, 2019

                    Yup, same problem here.

                    Which version of Illustrator? 23.0.3 64-bit

                    Which system? Windows 10 Home

                    Where are you trying to save the file? External SSD and desktop

                    Which export method? Export As > Use Artboard > 300ppi, Type Op, Transparent.

                    What kind of file are you saving? If it's not a PNG, please create your own thread. PNG, 128in x 62 in (tablecloth design), CYMK

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                    Test Screen Name
                    Legend
                    July 9, 2019

                    There is no such thing as a CMYK PNG file. You must choose a different format, or give up on CMYK.

                    KJ.12AM
                    KJ.12AM
                    Participant
                    July 9, 2019

                    just switched color mode... no success. any other solutions?  Thanks

                    aleksandrbochek
                    aleksandrbochek
                    Participant
                    June 26, 2019

                    We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

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                      denise_sherman
                      Participating Frequently
                      July 31, 2018

                      i encountered this with very large scaled vectors. I discovered it was trying to export 32000 pixels wide. i actually fixed it by opening it in photoshop and scaling from there.

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