Participant

Question

PANTALLA DE ILLUSTRATOR ESTA EN NEGRO

Forum|Forum|2 years ago
November 10, 2023
14 replies
3760 views

hola, cerré mi illustrator porque se estaba trabando y al abrirlo de nuevo, despues de cargar el programa, mi pantalla se queda en negro. ¿Alguien por aquí sabe como arreglar eso?

This topic has been closed for replies.

V

Valentina_Kanashiro8270

Participant

me sucede lo mismo y no puedo abrir el programa! necesito ayuda urgente, en photoshop se queda en negro tambien.

Anubhav M

Community Manager

Hello @Valentina_Kanashiro8270,

I am sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

A

adolfohnz

Participant

Me sucede lo mismo, actualice, regrese a una versión anterior, hice lo recomendado en esta respuesta, lo recomendado en el hilo donde use AdobeCreativeCloudCleanerTool.

Nada de esto funciono para mí.

Sin_título-1_@_70-59_%_(RGB_Previsualizar)__2024-10-17_00-12-37.zip

F

Franklin Arpi

Participant

a mi sale igual la pantalla, me parece una pesimo servicio tener que pagar por algo que nos atrasa en nuestros proyectos.

Monika Gause

Community Expert

Please read the link I posted.

Anubhav M

Community Manager

Hello @2632515,

I am sorry to hear about your experience. Could you confirm if Monika's suggestions helped resolve the problem? If not, kindly try installing the latest beta version of Illustrator (29.1) and let us know if that helps.

Looking forward to hearing from you.

Anubhav

Monika Gause

Community Expert

Does this work for you? https://community.adobe.com/t5/illustrator-discussions/illustrator-is-stuck-on-this-black-screen/td-p/11427549

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