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Johnny Sokko
Johnny Sokko
Inspiring
October 19, 2017
Answered

PNG Problems: Illustrator 2018

  • October 19, 2017
  • 23 replies
  • 29729 views

After installing Illustrator 2018 yesterday, I can no longer export a vector file as a high resolution PNG file! And any attempt to increase the PPI in the dialog Export box has no effect on the final product, no matter how high a number I enter into the box. What happened here? I tried a TIFF export, and that looks good. It only seems to happen when I try to export my vector art as a PNG (transparent background). Any suggestions? Or is this a glitch?

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    Please update to version 22.0.1 to get the fix for this issue.

    Thank You.

    Warm Regards,

    Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

    23 replies

    Show previous replies
    S
    Seanifer
    Participant
    October 19, 2017

    I am having the same issue with exporting PNG's.

    Where would I find the preferences folder that I need to remove of before I reinstall it and all my plug-ins again ?

    Johnny Sokko
    Johnny SokkoAuthor
    Inspiring
    October 19, 2017

    This Adobe help file shows you where it's at:

    How to set preferences in Illustrator

    Victor Duron
    Victor Duron
    Participating Frequently
    October 19, 2017

    Did you reset firs and then re-installed?  how you reset the preferences?

    Johnny Sokko
    Johnny SokkoAuthor
    Inspiring
    October 19, 2017

    The tech did it remotely (controlling my screen), but as I recall, he re-named the preferences folder, uninstalled the app, then re-installed it.

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    October 19, 2017

    This has been reported by other users. One workaround seems to be using Export for Screens which will allow increased ppi counts.

    Johnny Sokko
    Johnny SokkoAuthor
    Inspiring
    October 19, 2017

    Just got off phone with an Adobe tech. We reset preferences/re-installed version 2018, and the problem cleared up.

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