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Johnny Sokko
Johnny Sokko
Inspiring
October 19, 2017
Answered

PNG Problems: Illustrator 2018

  • October 19, 2017
  • 23 replies
  • 29729 views

After installing Illustrator 2018 yesterday, I can no longer export a vector file as a high resolution PNG file! And any attempt to increase the PPI in the dialog Export box has no effect on the final product, no matter how high a number I enter into the box. What happened here? I tried a TIFF export, and that looks good. It only seems to happen when I try to export my vector art as a PNG (transparent background). Any suggestions? Or is this a glitch?

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    Please update to version 22.0.1 to get the fix for this issue.

    Thank You.

    Warm Regards,

    Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

    23 replies

    Show previous replies
    M
    MrsBlackhart
    Participating Frequently
    November 7, 2017

    Hi Victor,

    Thanks for the tip! Yeah, I need a file that size for a product on Society6.

    Victor Duron
    Victor Duron
    Participating Frequently
    November 7, 2017

    Hi, Laura. You're welcome

    M
    MrsBlackhart
    Participating Frequently
    November 7, 2017

    Here's my issue with exporting PNGs. Anyone else getting this? I have version 22.0.1, I've reset the preferences, and installed the script. Still getting this issue when attempting to export a 7000x7000px PNG at 300DPI.

    Is the problem that Adobe can't handle a vector exported that large? That seems ridiculous to me ... HELP!

      Victor Duron
      Victor Duron
      Participating Frequently
      November 7, 2017

      Hi lauram9590733 with that dimension and that ppi is too big can I ask you for what you need that size with that resolution? the png most close with that dimesion of 7000x7000px that I did is 250 ppi not 300 ppi

      C
      chris_gomersall
      Participating Frequently
      November 2, 2017

      Running 10.12.3
      Adobe CC 2018 had another update this morning. Ran the update and now Illustrator won't launch. Uninstalled and re-installed, with new preferences, and still no go.

      Om Nath Jha
      Om Nath Jha
      Legend
      November 3, 2017

      Hi chris_gomersall,

      I would request you to start a new thread for your issue, as it is completely different from what being discussed here.

      Regards,

      Om

      AshutoshChaturvedi
      AshutoshChaturvediCorrect answer
      Legend
      November 2, 2017

      Please update to version 22.0.1 to get the fix for this issue.

      Thank You.

      Warm Regards,

      Ashutosh Chaturvedi  | Sr. Quality Engineering Manager – Illustrator

        okcarver
        okcarver
        Participant
        November 26, 2017

        Also have updated to 22.0.1 and quality PNG exports are still unsuccessful, at any ppi.

        I never had any luck running the script (I also tried several name variations, as recommended in several comments).

        I have manually cleared preferences and reinstalled.

        Since this problem has eaten up so much of my work time I reinstalled Ai 2017 and now even that version won't export work correctly.

        Ton Frederiks
        Community Expert
        Ton FrederiksCommunity Expert
        Community Expert
        November 26, 2017

        Maybe you can share a successful export from a previous version and the same file exported from a recent version, so we can compare?

        C
        creatiate
        Participant
        October 30, 2017

        Just curious - is there anywhere within Adobe that I can keep an eye out for an update that will fix this issue through Adobe itself?

        I haven't been able to figure out the method suggested to fix the issue, so I'm working in the older version of Illustrator until I see a fix!

        Fortunately I didn't update on my main work/design computer yet, but I want to know where I can find out when the issue has been resolved BEFORE updating there.

        Thanks for any help!
        Sarah P

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        October 30, 2017

        creatiate  schrieb

        Just curious - is there anywhere within Adobe that I can keep an eye out for an update that will fix this issue through Adobe itself?

        I haven't been able to figure out the method suggested to fix the issue, so I'm working in the older version of Illustrator until I see a fix!

        Fortunately I didn't update on my main work/design computer yet, but I want to know where I can find out when the issue has been resolved BEFORE updating there.

        Thanks for any help!
        Sarah P

        You just have to follow the steps mentioned in Error exporting as PNG

        That fixed the issue for everyone else.

          C
          creatiate
          Participant
          October 30, 2017

          I understand there is a workaround; I’m asking if there is somewhere I can check where Adobe updates the progress to find out when adobe pushes through an update through CC that solves the issue.

          I am absolutely not going to update my main work computer at the risk that the workaround does not fix the issue on that system; that would paralyze my business at peak season.

          Just wanted to see if anyone knew of a place where adobe publishes details on each of their updates (somewhat like when you update an app on the iPhone and it tells you which version it is and what the new update fixes/changes). Thank you in advance!

          L
          lvkesimmons
          Participant
          October 27, 2017

          Just ran into the same problem and found an easier solution than dealing with resetting preferences or installing scripts. Use the Asset Export tool. You can set multiple scales to export at, but doesn't let you control the PPI. I've found that 4x was 288PPI and 5x was 360PPI.

          Cheers

          BeefyCanuck
          BeefyCanuck
          Participant
          October 26, 2017

          Here's a thing, how about Adobe emailing everyone about problems and how to fix, instead of us running the gauntlet trying to find a fix for problems that shouldn't be there in the first place? Just a thought. And this whole changing file extension names to make the script work is ridiculous. This almost caused a row because I was adamant that I was saving 300ppi. Day could be going better, thanks a bunch.

            Srishti Bali
            Srishti Bali
            Legend
            October 25, 2017

            Hi All,

            Please follow the steps mentioned in the below-mentioned link.

            Error exporting as PNG

            Hope this helps!

            Regards

            Srishti

            W
            wonderful_Glow0D4C
            Participant
            October 27, 2017

            My problem is, that I have 32x32px artboards in illustrator, and I need to export them to png in 96ppi and that they remain as 32x32pixels. What happens with Export for screens now, is that when I export and select 96ppi, the png´s end up being 42x42. How come is that? They are (96ppi, so my problem is not that it would only do 72ppi).

            They really must maintain the pixel size to fit perfectly and be pixel sharp in the windows software.

            This was working fine at least some month ago, what has happened and what can be done to fix it?

            D
            darrellhaemer
            Participating Frequently
            October 25, 2017

            I'm so glad I found this thread. I was about to lose my sh!#. Preference reset and reinstall worked perfectly.

              Victor Duron
              Victor Duron
              Participating Frequently
              October 20, 2017

              Yesterday I did the process of the reset and then re-install but doesn't work so I return to the before version, but today I try updating again but in the step where ask about if I want the preference of the old version I did not and now the new version it's working correct I can do the png with 200 o more dpi  and the result is the correct, so the bug look like a problem with the preference of your before version are not 100% shareable with the new ai cc 2018

              AshutoshChaturvedi
              AshutoshChaturvedi
              Legend
              October 20, 2017

              a simpler Workaround: please execute the attached javascript using File menu>Scripts>Other scripts - shortcut  CMD+F12 on MAC and CTRL+F12 on Windows

              Download the script from here: https://adobe.ly/2ipew7w

                D
                dssv12
                Participant
                October 20, 2017

                Can someone please explain, in PLAIN ENGLISH, how exactly we are supposed to fix this issue. I am sitting here trying to figure out how to fix the problem based on comments thus far and am just stuck.

                • I do not know how to install scripts.

                • It is not clear how I am supposed to "change" or "reset" preferences.

                I just installed 2018 this morning and already it's a HUGE PAIN. Please help. This is UNACCEPTABLE that you have messed this up so badly in the release. When I export a PNG, I should have the option to change the .ppi, (like I did every day until today) but every time I do, it goes back to default of 72 even when I select 300.

                Please explain how to fix this. Extra helpful if you remember not all of us are technically savvy with the innerworkings of our computers. Just tell me in PLAIN SIMPLE INSTRUCTIONS STEP-BY-STEP.

                Thank you.

                PS - the fact that I have wasted over an hour of my workday on this is NOT OKAY, will NEVER be okay. You have stopped any production for the day until this issue is resolved. COSTING ME TIME AND MONEY.

                BAD BAD BAD ADOBE!!!! FIX IT NOW

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