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M
MarcoTa
Participant
February 14, 2023
Question

Prefix in page information

  • February 14, 2023
  • 1 reply
  • 391 views

Hey,

I recently updated from 2018 to 2021 illustrator and in this update something happened. In the marks and bleed portion has added a prefix to my page information (the document name). So before it would just give me *Document name*.pdf and the date.

 

Now it gives me a prefix of an illustrator indent in front of document name so example: ai16432746575*Document name*.pdf *Date*.

 

I do not want this illustrator prefix saved in the document, but I struggle to get rid of it. I have tried a clean install of illustrator and resetting my settings to no avail. Hopefully someone can help me out.

 

Best regards,

Marco

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 15, 2023

Hello @MarcoTa,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to update Illustrator to the latest version as described in this article (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html). If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator, sample files (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can identify the issue and provide the appropriate solution.
We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

M
MarcoTaAuthor
Participant
February 22, 2023

Sorry for the slow response, hectic workdays.

I can't update my illustrator to the latest version since this is on my work computer and all software is controlled by IT. I did however take a screen capture of my problem and will send it.

It is not the best quality on the screen capture unfortunately. But in the Marks and Bleeds portion I get a prefix of "ai16432746575_" before the file name. It happened after the update from an older version to 2021 and I can't figure out how to remove it again. 

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