Probela con AI

Hello @Leonardo27097208khsd,

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly share some more information, like where the file is stored, what file format it is, and a screen recording of the problem, so we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

You need to be more specific as to what you are trying to download from where. This simply sounds like are downloading the PNG/ JPEG previews instead of the actual files, so you need to explain your procedures on how you stored them in the first place and how you're accessing them now.

Mylenium