problem with the suspension of the Adobe Illustrator program

Hello @HHanan2501298935p3,

Sorry to hear about this experience. As suggested by Met1, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Additionally, try removing and reinstalling Illustrator using the Creative Cloud Cleaner Tool as suggested by Jacob and check if it helps: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

Looking forward to hearing from you.

Thanks,
Anubhav

Try deleting the prefs file.

C:\Users\YOU\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_US\x64\Adobe Illustrator Prefs

H,

I believe this is one for our Adobe staff friends, but I believe it may have to do with the applications/installation rather than the subscription.

Therefore I have tried to alert an Adobe friend.

You can also try to ask over here,

https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install