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Participant
July 19, 2023
Question

problemas para hacer efecto 3d

  • July 19, 2023
  • 2 replies
  • 546 views

buenas tardes, estoy teniendo problemas para realizar efectos 3D , siempre me da error, que necesito actualizar o problemas con la memoria RAM. ya la revise y todo esta bien.

 

quisiera saber como puedo solucionar eso tengo una hp 10.

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2 replies

Anubhav M
Community Manager
Community Manager
July 20, 2023

Hello @defaultcjxgqwuhgpu1,

 

We understand how frustrating it can be to encounter issues in Illustrator when working in 3D. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html) and checking if it helps?

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), screenshots of the error message and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), as suggested by Monika, so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
July 19, 2023

Can you please tell us the exact wording of the error (in Spanish)?

 

How much RAM is installed in your computer? 

What happens if you reboot the computer and then launch only Illustrator, nothing else (also no browser)